Organisations can set-up their platform in a matter of minutes and eliminate expensive IT operational costs

DUBAI - April 5, 2015

Vocalcom, the leading contact centre solutions provider, today launched the VOCALCOM CLOUD, a true Cloud Solutions platform for OmniChannel contact centre services in the UAE. The new cloud-based platform, which has already been  introduced globally, will bring ease and simplicity for organisations, eliminating expensive IT operational costs in the process.

As one of the first dispositions of its kind in the UAE, the VOCALCOM CLOUD solution, which will be mapped out regionally at a later date, enables businesses and outsourced service providers to manage contact centre requirements worldwide, across multiple delivery centre's, with consistent customer experience and complete control.

The new solution is incredibly easy to deploy and highly scalable, it can be set up in a matter of minutes, providing businesses continuity and 100% uptime, as the platform is maintained by Vocalcom support team.

With Vocalcom's simplicity and speed of setup, organisations can be up and running with no setup costs, helping to speed the time-to-value for contact centres by quickly getting agents serving customers.

Ali Kassab, (EVP Corporate Growth, ME, Africa, APAC) of Vocalcom said: "Our mutual partnership with Amazon WS gives Vocalcom a huge advantage in bringing cloud contact centre solutions to the region. Our platform uniquely positions us to manage capacity and the changing demands of businesses. This is a fantastic alternative to the traditional contact centre's and will cut business costs exponentially."

"The new service is easily accessible via our website to experience the 14 days free trial, setup their OmniChannel Customer Service and easily accommodate virtual and geographically diverse workforces, "added Kassab.

A 14 day free-trial is now available for customers, providing a no-risk option for companies to experience Vocalcom's latest innovative platform to the telecommunications market. The service will operate to its capacity during the two-week period for customers to fully experience VOCALCOM CLOUD.

For further information on Vocalcom's Next Generation Cloud Solutions for Contact Centre, visit www.vocalcom.ae

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About Vocalcom
Vocalcom is a global leader and technology provider of multi-channel Contact Center solutions for customer service, sales and telemarketing. Vocalcom challenges the complexity of existing Contact Centre solutions that are long to deploy, complex to manage and difficult to adapt. Designed by Contact Center people for Contact Center people, Vocalcom's Effortless Contact Center™ provides clients with a solution that is fast to deploy, easily manageable and allows our clients to be innovative with the Customer Experience they provide. Used by over 3,500 companies in 49 countries, Vocalcom Effortless Contact Center™ is packaged as an inclusive all-in-one solution available on-premises or in the cloud. www.vocalcom.com/

For further information contact:
Rola Daher
Marketing Manager - MEA
Email: r.daher@vocalcom.ae
Tel: +971 4 446 4109

© Press Release 2015