Doha, Qatar : Qatar Islamic Bank (QIB) is pleased to introduce new features to its AI Virtual Assistant “Zaki” offering customers as well as non-customers more convenience when interacting with the bank.

QIB is the first bank in Qatar to launch a conversational virtual assistant using artificial intelligence and machine learning algorithms as part of QIB’s ongoing efforts to provide innovative digital solutions to empower its customers and meet their ever-changing banking needs.

QIB customers can now make several requests via “Zaki” including requesting cheque books, activating/blocking or replacing a card as well as increasing their credit card limit. They can update their personal detail, enquire about their accounts balances and transactions, and perform transfers within their own QIB accounts, to other QIB accounts, and local transfers to other banks inside Qatar. To be able to make requests and perform transactions, customers use the same login credentials they use to access their QIB mobile app.

Customers and non-customers can ask any question about QIB’s products, services, and branches. They can receive information on Forex rate, and locate QIB branches and ATMs. QIB website visitors can find answers to most of their daily enquiries and can select from a list of tailored products and submit a request for a call back from QIB’s customer service team. “Zaki” can now address over 500 unique frequently asked questions (FAQs) which will dynamically keep increasing based on customers’ most frequent enquiries.

Commenting on the new features of the Virtual Assistant, Mr. D. Anand, QIB’s General Manager - Personal Banking Group, said: “We are proud to introduce new features to our first to market virtual assistant “Zaki”, taking conversational banking to the next level in Doha. We are committed to continuously digitalize the banking experience for our existing and prospective customers and this is yet another testament to QIB’s leadership in digital banking in Qatar and beyond.”

“Keeping customers’ daily banking requirements in mind, we are deploying new and innovative digital solutions and technologies. We are continuously investing in digital technology across our different services and platforms as digital banking is becoming the new norm.” D. Anand concluded.

Currently hosted on the home page of the bank website (, the virtual assistant “Zaki” is available in Arabic and English and will continue evolving in the future to fulfill more types of customers’ requests and answer further inquiries from customers and non-customers.

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