Muscat, 1 November 2011 - Nawras recorded customer satisfaction levels of 92% in September 2011 up from 87% in December 2010. From the day Nawras started its business in 2005, devotion to customers and their satisfaction have been at the centre of every aspect of its operation. Over the last year or so, the company has also been very focused on the development of Nawras people, services and shareholders.

To continue delivering improvements in customer experience while looking for even greater effectiveness and efficiency in operations, Nawras is delighted to announce four new appointments within the senior management team.

Said Ahmed Safrar is promoted to Chief Customer Experience Officer and a member of the Executive Committee team and Hussain Al-Lawati is promoted to Acting Chief Sales & Distribution Officer. Wolfgang Wemhoff joins Nawras as Chief Technical Officer while Jim Maxwell is promoted to Chief Counsel.

Chief Executive Officer Ross Cormack commented on both The Nielsen Company survey results and the new appointments, by saying, "We are always looking at better, faster and newer ways of working across the business and so naturally we are thrilled that these survey results show our customers are enjoying Nawras services. To continue delivering caring, excellent and pleasingly different services, I am delighted to welcome Wolfgang and to warmly congratulate Said, Hussain and Jim on their promotions.

"I am confident that the Nawras family will continue to work closely together to drive customer satisfaction to an even higher level in the future. We remain dedicated to delighting our customers in every aspect of their communication experience."

As Customer Service Director, Said Safrar's leadership of the 24-hour multimedia customer contact centre included handling an average of 40,000 customer interactions each day.  Nawras enjoys a close relationship with customers.  Customers know they can easily get information on pleasingly different products and services at their convenience and recognise that their feedback is genuinely welcomed and encouraged.

Hussain Al-Lawati takes on the responsibility of the extensive sales and distribution network that is serving customers all over the Sultanate.  This includes 25 Nawras Stores, more than 1000 dealers and around 15,000 points of sale for recharge cards. Nawras was the first operator in Oman to make buying more convenient for customers by taking products and services to their very doorsteps.

Jim Maxwell joined Nawras as Director of Legal Affairs in 2007. His role was expanded to encompass the regulatory activities of the Company in 2010 when he was appointed Director of Legal and Regulatory. Now as General Counsel he has responsibility for all Legal, Regulatory and Company Secretarial duties, and like all Nawras employees is focussed on ensuring an excellent and pleasingly different service for Nawras customers.

Wolfgang Wemhoff is an experienced international executive with a strong customer centric orientation and expertise which he has developed in such respected companies as Mannesmann in Germany and Vodafone in Germany and Turkey. He has a deep understanding of technology trends and cutting edge practise in both developed and developing markets.

These appointments are designed to bring greater alignment to Nawras while further strengthening the voice of customers at the highest level of the company's decision making.

-Ends-

Nawras:
Omani Qatari Telecommunications Company SAOG was founded and registered in the Sultanate of Oman in December 2004. It launched its service in March 2005 as the challenger mobile operator in Oman operating under the name Nawras. Nawras was awarded the second fixed licence in Oman in 2009, and launched its international gateway in April 2010, its corporate fixed and broadband services in May 2010, and its residential fixed and broadband services in June 2010. Since 2010 Nawras has been an integrated services telecommunications operator and is currently serving around 2 million customers across the Sultanate. Following a successful IPO, Nawras is listed on the Muscat Stock Market (MSM) under the "nwrs" ticker since 1 November 2010.  Nawras is majority owned by the Qtel Group, a leading global telecommunications group, with a presence in 17 markets and a customer base of more than 77 million. Nawras also has a number of significant Omani shareholders which ensures that the company is strongly integrated into the Omani society. Nawras has won a number of awards including Innovation in HR Strategy 2011 from Asia's Best Employer Brand Awards, Outstanding Leader from TMT Finance Middle East 2011, Best IPO in the Middle East from emeafinance magazine and Strategic Leadership Award from Global HR Excellence Awards 2011.

About the Qtel Group
The Qtel Group provides a full range of telecommunications services in Qatar and across its presence in 17 countries. Our vision is to be among the top 20 telecommunications companies in the world by 2020 through expansion in both the MENA region and South East Asia.

For further information please contact:
Julie Amann
Press Manager
e-mail: julie.amann@nawras.om
+968 9510 3669

© Press Release 2011