Lloyds TSB Dubai, part of the world's largest banking groups and the only Aaa rated bank in Dubai, has been awarded the Top International Bank for Service Quality Benchmarking in the UAE. Giles Cunningham, CEO, Lloyds TSB Group Middle East was presented the award by Robert Keay, Managing Director, Ethos Consultancy in recognition of Lloyds TSB Dubai's commitment and excellence in the area of customer service.
Dubai based Ethos Consultancy launched its second annual independent Benchmarking & Service Quality Study to ascertain how the UAE retail banks perform in the key areas of quality of service and speed of response. The independent study revealed that Lloyds TSB Dubai was the best international bank in most categories.
Ethos' findings were based on in-depth research methods and included mystery shoppers visiting branches, service centres as well as testing call centres and web responses.
Accepting the award on behalf of Lloyds TSB Dubai, Giles Cunningham, CEO of Lloyds TSB Group Middle East commented, "We are thrilled to win this award. This is a fantastic achievement for us and it reinforces the fact that we are the most recommended bank in the UAE. We are further encouraged to strive even harder to offer and sustain the highest levels of customer service to our valued customers.
I wish to congratulate the entire team at Lloyds TSB Dubai for their passion and dedication. We try so hard to meet the very highest standards, and this award is the perfect endorsement of my team's effort. In the future we are keen to see bench-marking studies like these across a range of industries so that high levels of customer service can be compared across various industries from banking to hospitality"
Commenting on the report, Robert Keay, Managing Director, Ethos Consultancy added, "We congratulate Lloyds TSB Dubai for winning the category as the top international bank in our study examining the different levels of customer service. The winners emerged after we compared all 29 UAE retail banks in a comprehensive customer service survey after carrying out 870 branch visits, 870 telephone calls and 870 website visits including e-mail enquiries".
The main branch of Lloyds TSB is in Jumeirah, housed in a custom built landmark building, located on Al Wasl Road opposite Safa Park. The bank also has Customer Service Centres located at the Arabian Ranches, Healthcare City, Green Community and UPtown Mirdiff. Lloyds TSB Dubai employs over 200 people providing a full range of financial services including: Personal Banking, Business Banking, Corporate Banking, Offshore Banking, Private Banking, Treasury Services and Trade Finance Services. In addition to market leading auto and home loans, credit cards, personal and business loans, current and savings accounts, and fixed term deposits, Lloyds TSB Dubai also offers easy accessibility to telephone banking and secure internet banking 24 hours a day, 7 days a week.
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Notes to Editors:
Lloyds TSB Dubai is a branch of Lloyds TSB Group, one of the world's largest and most respected banking groups. Lloyds TSB employs over 70,000 people in more than 20 countries worldwide. Lloyds TSB has been a leading bank in Dubai for over 30 years and was awarded its banking licence by the UAE Central Bank in 1977.
For more information, please visit www.lloydstsb.ae
For Further Information Please Contact:
John Hobday
Financial Dynamics
Telephone: 04 332 8832
Mobile: 050 464 8706
Email: john.hobday@fd.com
Manash Bhuyan
Financial Dynamics
Telephone: 04 332 8832
Mobile: 050 841 9631
Email: manash.bhuyan@fd.com
Kirsty MacPherson
Lloyds TSB Bank
Telephone: 04 302 3307
Mobile: 050 456 9442
Email: Kirsty.Macpherson@lloydstsb.ae
Alexandra Lau
Lloyds TSB Bank
Telephone: 04 302 3357
Mobile: 050 640 4502
Email: alexandra.lau@lloydstsb.ae
© Press Release 2006
