Khalifa Industrial Zone Abu Dhabi (Kizad) has been awarded the prestigious ISO 10002:2004 certification by Lloyds Register of Quality Assurance (LRQA), in recognition of the quality of its customer feedback management system. The certificate was presented by LRQA Area Manager for Middle East and Africa, Mr. Basem Obaid, to Mr. Khaled Salmeen, Executive Vice President of Industrial Zones at Abu Dhabi Ports Company (ADPC), in a ceremony.
With the certification, Kizad joins global organisations that focus on ensuring that customer feedback is processed and systematically dealt with in line with internationally accepted best practiced management system standard.
Khaled Salmeen stated: "Enhancing customer service is one of Kizad's core goals. As we begin to welcome tenants to Kizad, customer service, customer retention and complaint handling is becoming ever more important in order to effectively serve our tenants, and we will continue in our pursuit of adopting and implementing world class standards that will further enhance our customer service experience. Gaining ISO 10002:2004 certification is proof of our commitment to constantly strive for excellence."
The implementation of the customer care initiative at Kizad began with the appointment of a dedicated customer service and quality assurance team who are responsible for receiving and immediately dealing with any complaints received. Any such feedback is dealt with through a carefully managed system that tracks each query or complaint individually. Looking to the future, Kizad will be introducing an automated system to further improve the efficiency and effectiveness.
LRQA's Basem Obaid congratulated Kizad and ADPC on achieving the ISO certification. "Right from its inception, Kizad has shown commitment to enhance customer experience by implementing a fully integrated feedback process that resolves complaints in a consistent, systematic and responsive manner."
Customers can provide feedback to Kizad via the customer feedback form on the Kizad website www.kizad.com or through the toll free customer service telephone number: +971 800 10 20 30.
-Ends-
About Abu Dhabi Ports Company
Abu Dhabi Ports Company (ADPC) is a master developer and regulator of ports and industrial zones.
ADPC's core objective is to facilitate the diversification of Abu Dhabi's economy by acting as an enabler for development and trade. It will achieve this by managing commercial ports throughout the Emirate, supporting partners with their infrastructure projects and setting up new companies and joint ventures with partners who service and operate in the ports and industrial zones sector.
ADPC was created in 2006 as part of the restructuring of the commercial ports sector in the Emirate of Abu Dhabi and given control and regulatory enforcement power over all commercial port assets previously owned by the Abu Dhabi Seaports Authority.
ADPC strives to be at the forefront of progress in industrial logistics and infrastructure and is currently focused on creating one of the world's largest concentrations of industry at Kizad.
www.adpc.ae
About Kizad
Kizad is a 417 sq km industrial zone strategically located between Abu Dhabi and Dubai. With one of the world's most advanced deepwater seaports and world-class infrastructure, Kizad will benefit from excellent multimodal connectivity via sea, air, road and rail networks to ensure easy accessibility to and from the Industrial Zone. Phase 1, which is 51 sq km with an investment of AED 26.5 billion or $7.2 billion, is set to open in Q4 2012.
Kizad is a cornerstone of the Abu Dhabi Economic Vision 2030 which also highlights the drive to diversification of the economy in pursuit of sustainable growth less dependent on the oil and gas industries. By 2030, Kizad will be expected to contribute around 15% of Abu Dhabi's non-oil GDP.
www.kizad.com
For further information contact:
Ehab El Habbal, Senior Account Manager, Hill and Knowlton
Mob : 00 971 50 551 7277
e-mail: ehab.elhabbal@hillandknowlton.com
www.hillandknowlton.com
Mike Vertigans, Vice President, Corporate Communications, ADPC
Tel: 00971 2 695 2976
e-mail: michael.vertigans@adpc.ae
www.adpc.ae
© Press Release 2011
