UAE: The Telecommunications and Digital Government Regulatory Authority (TDRA) announced that the number of transactions carried out through the Government Service Bus (GSB) has exceeded one billion transactions, which reflects the level of integration and interdependence in the provision of government services and the consolidation of the Whole-of-Government Approach to serve customers. The GSB initiative interconnects the services of the federal and local government entities in an integrated manner, with the possibility of sharing data smoothly between the systems of those entities in order to provide fast, smooth and round-the-clock services to various segments of customers.

Commenting on this subject, H.E. Eng. Mohammad Al Zarooni, TDRA Deputy Director General for Information and Digital Government Sector, said: “GSB falls under the Digital Government Strategy adopted by TDRA as an enabler of digital transformation at the federal level, in line with the vision of the wise leadership to make customers at the center of government attention, and to provide services that contribute to enhancing society’s happiness. We are pleased with the level of GSB adoption, which reflects the partners’ interest in strengthening government integration to serve customers.”

H.E. Al Zarooni added: “This service is the result of cooperation and collaboration between more than 200 federal, local and private entities, which together provide a total of 470 integrated services that benefit from GSB, where data is automatically shared according to the requirements of each transaction.”

The GSB initiative is one of the main enablers of both government and private entities, as it helps those entities to provide their services in a coherent and integrated manner with seamless exchange of data between their systems to serve the customer's need to obtain government services without having to move from one entity to the other.

The GSB provides an integration platform for federal government entities to integrate with each other. It also facilitates integration with local government entities through a data carrier with each emirate. The GSB allows integration between federal and private entities by benefiting from federal and local government services. The GSB is in line with the main goal of the UAE Government in adopting an "integrated government" approach regarding the services of the participating entities and the ICT infrastructure that supports them.

The GSB is one of the services provided by FedNet. It contributes to improving user experience and enabling government entities to easily access multi-source data.


About TDRA:  

The Telecommunications and Digital Government Regulatory Authority (TDRA) undertakes the task of supervising the telecommunications and digital government sectors in the UAE in accordance with the Telecommunications Law issued by Federal law by Decree No. (3) of 2003 and its amendments, and in accordance with Decree No. 23 issued on September 27, 2020, amending some provisions of Federal Law by Decree No. (3) of 2003 regarding the regulation of the telecommunication sector, and adding the “digital government” to the functions and name of the authority.

TDRA’s regulatory role is to ensure the provision of distinguished telecommunications services, develop the telecommunications sector, ensure the interests of the parties, apply the relevant policy and regulatory frameworks, develop human resources, and encourage research and development, to ensure the UAE’s leading regional and global position in the telecommunications sector.

In the field of enabling digital transformation, TDRA is responsible for supervising the federal digital government under Law No. 3 of 2011. Since then, TDRA has become responsible for digital transformation at the national level through two strategic goals: enhancing the smart lifestyle, and Leadership in smart technological infrastructure in the UAE.