Exclusive two-day event brings together Genesys growing community of Channel Partners to leverage new insights and share best practices to garner future growth
Dubai, UAE -- May 11, 2014 -- Genesys (www.genesys.com), a leading provider of customer experience and contact center solutions, today announced that it will host its first Genesys Middle East Partner Days 2014 at the JW Marriott Marquis hotel in Dubai from May 14th-15th.
Mohamed Afifi, Managing Director of Genesys in the Middle East, will give the keynote speech in which he will highlight strategy and best practices from Genesys that generate opportunities for channel partners to garner future growth. The two-day event will bring together over 50 decision makers and business leaders of the leading Channel Partners of Genesys from across the Middle East region, together with Genesys senior executives, to highlight the company's strategic direction and roadmap for the year ahead, in addition to sharing best practices and innovative ideas to expand their businesses.
At the event, Channel Partners will have a closer look at various solutions and platforms from Genesys designed to build significant competitive advantage for enterprises, reduce customer churn and differentiate their brand from competitors. They will also have the opportunity to meet and network with senior executives from Genesys and hear first-hand about the ongoing focus on channel development and innovation directed towards helping Channel Partners identify and leverage unique business opportunities in the regional contact center market.
"Our partners are at the core of our business strategy and successes, representing the strength of Genesys solutions across the vast Middle East market. Over the past few years, we have announced a series of initiatives focused on driving the capabilities and skills of our growing channel network. It is through their commitment and diligence that customers have come to recognize Genesys as a trusted brand that offers comprehensive customer experience and contact center solutions," said Mohamed Afifi, Managing Director of Genesys in the Middle East. "Based on the healthy mix of our market-leading solutions and our partners' superior regional and domain expertise, we are confident that this thriving ecosystem will continue to grow."
"Al-Futtaim Technologies has been a partner of choice for UAE's leading enterprises when it comes to quality ICT solutions for over two decades. The Customer Experience and Contact Centre solutions space represents a key segment of business as it underlines our ambition to grow the value business, in a high end applications and services activity. For Al-Futtaim Technologies, Genesys is a natural partner, in line with our group's philosophy to associate with only top players in any segment. The growing list of satisfied clientele is testimony to this successful partnership," said Venkat Raghavan, General Manager of Al-Futtaim Technologies.
Genesys will close the first day of the event with an Awards Ceremony to honor the remarkable efforts of its Channel Partners from the Middle East region, across the variety of tiers and specializations. Channel Partners will be awarded based not just on volume sales, but also on the basis of service capabilities, certifications and expanded service offerings. The second day of the event will focus on engaging partners in a full-day of detailed technical training on Genesys Business Edition including configuration, installation and a demonstration.
About Genesys
Genesys is a leading provider of multi-channel customer experience and contact center solutions. With over 4,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center, front and back office. Genesys helps customers power optimal customer experiences that deliver consistent, seamless and personalized experiences across all touchpoints, channels and interactions.
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© Press Release 2014
