Abu Dhabi, UAE:– Under the patronage of H.H. Sheikha Fatima bint Mubarak, Chairwoman of the General Women's Union, President of the Supreme Council for Motherhood and Childhood, Supreme Chairwoman of the Family Development Foundation, and Mother of the Nation, the 6th Annual International Patient Experience Symposium 2024, will take place May 27-29, in Abu Dhabi, with Sheikh Shakhbout Medical City (SSMC) participating as presenting partner.

With the Department of Health Abu Dhabi as a strategic partner, along with several UAE and regional health care entities, this year's symposium is themed ‘Transformative Empathy: Where Care Meets Innovation’.

Discussion topics at this year’s event include integration of creativity into care, the impact of technology on patient experience, nursing excellence, bridging the gap between health care and the community, and care delivery through innovation.

Commenting on behalf of H.H. Sheikha Fatima bint Mubarak, H.E.  Al Reem bint Abdullah Al Falasi, secretary-general of the Supreme Council for Motherhood and Childhood, said during the opening remarks of the symposium: "There is no doubt that this conference represents one of the commendable initiatives that provide an opportunity to research, exchange knowledge and experience in the field of patient care and improving their experience. With the guidance of its wise leadership, the UAE has presented an exemplary model in the field of human care, ensuring the provision of the best levels of care and attention in various aspects of life, especially in the health sector.

“We are confident that this conference will be a significant addition to the efforts aimed at enhancing public health standards, especially in the aspect of mental health in general, and in areas related to motherhood and childhood in particular."

H.E. Noura Al Suwaidi, Secretary-General of the General Women's Union, said: “The wisdom, vision and tireless support of the UAE leadership in relation to health care has positioned the sector as one of the best and most advanced in the world.

“I am delighted that the theme of the 6th Annual International Patient Experience Symposium – held under the patronage of H.H. Sheikha Fatima bint Mubarak, Mother of the Nation – is 'Transformative Empathy: Where Care Meets Innovation,' as it underscores the UAE’s leading position in driving innovation and adopting world-class standards in the health care industry, capitalizing on its advanced infrastructure and highly skilled local and international talents. The nation’s well-established system – built on a collaboration between health care organizations and providers – has enabled the country to lead by example in terms of national readiness and capacity. This has been achieved through exceptional flexibility in dealing with crises and challenges and conveying a sense of health security for the community."

Commenting on the hospital’s participation, Dr. Marwan Al Kaabi, acting chief executive officer at SSMC, said: "It is an honor for SSMC to, once again, be a part of such an important symposium, particularly on the subject of delivering innovation and excellence in patient care.

“While being one of the largest hospitals in the UAE, SSMC is committed to personalized and empathetic patient experiences. Innovation in patient care is not just about technological advancements, it is also about fostering a deep understanding and connection with patients."

SSMC is committed to elevating patient experience and delivering service excellence and trusted quality of care through the dedication of our multidisciplinary team of experts, which extends beyond clinical practice.  


For media inquiries, please contact:
Salma Chalak  
Sheikh Shakhbout Medical City  
Email: schalak@ssmc.ae  

Fadya Al Kathairi  
Sheikh Shakhbout Medical City  
Email: falkathairi@ssmc.ae

Afaf El-Sharkawy
9Yards Communications
Email: afaf.elsharkawy@9yards.ae

About Sheikh Shakhbout Medical City (SSMC)

Sheikh Shakhbout Medical City is one of the largest tertiary hospitals in the UAE offering the highest standards of medical expertise for the treatment of serious and complex conditions. Established in 2019, SSMC has 672 patient beds, 18 operating theatres, including a hybrid operating room and a 26-bed neonatal intensive care unit. Supported by the latest diagnostic and treatment modalities available, SSMC offers care in 46 specialties, bringing advanced and trusted quality care closer to the UAE and the wider region.

For more information on Sheikh Shakhbout Medical City or to book an appointment, please visit: ssmc.ae

About PureHealth

By advancing the Science of Longevity, PureHealth is introducing the healthcare of the future from the United Arab Emirates to the rest of the world. PureHealth is the largest healthcare platform in the Middle East with an ecosystem that challenges lifespans and reimagines health spans. With 100+ hospitals, 300+ clinics, multiple diagnostic centres, health insurance solutions, pharmacies, health tech, procurement, investments and more, its groundbreaking innovations are at the forefront of healthcare as the company is on a mission to unlock time for humankind.

Pure Health’s network comprises: 

  • SEHA (Abu Dhabi Health Services Company) – One of the largest healthcare networks of hospitals and clinics in the UAE
  • Daman (The National Health Insurance Company) – The UAE’s leading health insurer
  • The Medical Office – Overseeing Sheikh Khalifa Hospitals and healthcare facilities established under the initiatives of H.H. The President of the UAE
  • Rafed – The UAE’s largest healthcare Group Purchasing Organisation
  • PureLab – Managing and operating the largest network of laboratories in the region 
  • Abu Dhabi Stem Cells Center – Specialist healthcare centre focused on cell therapy and regenerative medicine
  • One Health – Sales, service support, and engineering network that provides end-to-end medical solutions to a base of over 300 healthcare service providers
  • The Life Corner – Abu Dhabi’s first holistic pharmacy, serving the health and wellness establishment
  • Ardent Health Services – The fourth largest privately held acute care hospital operator in the US
  • Circle Health Group The largest independent operators of hospitals in the UK

To learn more, please visit www.purehealth.ae