Combined entity to offer an enhanced proposition for customers, providing access to expanded branch, ATM and CDM network

Rebranding of Dubai Bank branches & ATMs under Emirates Islamic Bank umbrella to commence in November

Dubai, October 13, 2012: Emirates Islamic Bank, the Islamic banking arm of Emirates NBD Group, highlighted today its ongoing integration of Dubai Bank's branches and operations, leading to the creation of stronger, more resilient proposition for customers, including access to a significantly expanded network of branches, ATMs and CDMs.

The migration of the portfolio from Dubai Bank to Emirates Islamic Bank follows the takeover of Dubai Bank by Emirates NBD Group in October 2011. The migration process is being led by a unified management team and joint Executive Committee, both of which were established earlier. The rebranding of Dubai Bank facilities under the Emirates Islamic Bank umbrella will commence in November of this year.  Following the completion of the transition, Emirates Islamic Bank will become the third largest Islamic Bank in the country.

According to Jamal Bin Ghalaita, Chief Executive Officer, Emirates Islamic Bank and Dubai Bank, this ongoing alignment process will provide customers with a wider range of innovative products and services, as well as access to an expanded network of over 45 branches and 100 ATMs and CDMs across the UAE.

"We continue to make substantial progress in merging the operations of these two leading institutions, and are pleased to announce the unification of both brands under the Emirates Islamic Bank umbrella," Bin Ghalaita said. "In the weeks and months to come, we will remain in close contact with our customers to ensure that this process is seamless, reflecting our commitment to our core values and customer-centric vision."

Customers of the larger entity will benefit from economies of scale and a more substantial list of payment partners. Customers will also have access to a more comprehensive range of Shari'a compliant products and services that span the areas of Retail, SME, Corporate and Investment Banking.

Emirates Islamic Bank confirmed that the migration will not result in any disruption of service to Dubai Bank accounts, credit and debit cards, and that all Dubai Bank cheques will continue to be honoured.

Service excellence remains a top priority for Emirates Islamic Bank and Dubai Bank, which have recently won two Bank Benchmark Index (BBI) awards for 2012 for the "Most Improved Branches" and the "Best Overall Branch" respectively. The prestigious award, which was announced in Abu Dhabi by Ethos Consultancy at the 3rd UAE Customer Service Week Celebration Conference, highlights Emirates Islamic Bank and Dubai Bank's continued efforts towards providing value customer service and ensuring service excellence.

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About Emirates Islamic Bank:  
Emirates Islamic Bank opened its doors in October 2004 with a mission to provide customers in the UAE with innovative Sharia-compliant financial solutions. The Bank offers a wide range of products and services conforming to the highest standards of Islamic finance and all its activities are overseen by a prestigious Sharia board. 

EIB offers a comprehensive combination of products and services for Retail, Corporate and Investment banking. On the retail side, the bank has an array of products, such as Credit Cards; Manzili & Bina'a Home Finance, Intaleq Car Finance, Ethmar priority banking, Al Reem ladies banking, Emtalik personal finance, SME business.

Emirates Islamic Bank is also very active on the Corporate Banking level, seeking exceptional investment opportunities in the local as well as the regional market.  

To ensure the proximity to our customers, EIB has expanded its network to reach 34 branches as well as more than 100 ATM's throughout the UAE. And to provide customers with the friendliest banking solutions, the bank has developed a wide range of Alternate Banking Channels such as Mobile Banking Service, Internet & Phone banking. With EIB alternate banking channels, customers will be able to perform a wide range of transactions at anytime and from anywhere.

EIB has received numerous accolades such as the prestigious Sheikh Mohamed Bin Rashed Business Award and Ethos Award for best Islamic bank for Customer Service in the UAE, also our Manzili Home Finance product was credited as the Best Islamic Home Finance Product from CPI financial. These awards signify the high level of customer satisfaction as well as display the bank's good practices within their banking methods. For further information, please visit: www.emiratesislamicbank.ae

For further information, please contact:
Hassan Al Khuwaildi
Communications, Group Marketing, Emirates NBD
Tel: 971 4 6093459;
Mob: 971 50 7454454
Email: HassanAl@emiratesnbd.com

Sudha Chandran/ Hiba Moussa
ASDA'A Burson-Marsteller, Dubai, UAE
Tel: 971-4-4507600, Fax: 971-4-4358040
Email: sudha.chandran@bm.com/ hiba.moussa@bm.com

© Press Release 2012