27 October 2002
The Emirates’ leading air express supplier is the first air express company to provide airway bills online in the Middle East. DHL’s
proprietary Document Imaging System, DIS 2.0, eliminates the need to store hard copies of airway bills. The company is the first to initiate the programme, which allows customers to retrieve airway bills online through DHL UAE’s webiste www.dhluae.com, reducing time in phone calls and aids in accounting reconciliation.
The DIS was designed and produced by a dedicated DHL UAE inhouse team of I.T. specialists which spent three months on the US $50,000 project.
"The DIS meets our aims of driving a paperless environment and provide value-added service to our customers making us even easier to do business with," said David Wild, General Manager, DHL UAE.
Online implementation of the DIS means the company can now respond quicker to customer enquiries on delivery sheets and invoices.
"Customer calls about DHL airway bills will fall dramatically as customers can now search and retrieve them on-line in a highly secure
manner," explained Wild. "In trials our staff have praised its time saving, user-friendly and resourceful applications which frees both them and customers from file searching and sorting."
Via the DIS 2.0, DHL staff can upload airway bills, delivery sheets, customer statements and invoices on to a central intranet server making the information available to more than 3,000 DHL stations worldwide.
- Ends -
For further information: Barbara Saunders, MCS/Action, PO Box 20970, Dubai, United Arab Emirates. Tel: +9714 3902961; fax: +9714 3908161. Email: barbara@mcsaction.com
The Emirates’ leading air express supplier is the first air express company to provide airway bills online in the Middle East. DHL’s
proprietary Document Imaging System, DIS 2.0, eliminates the need to store hard copies of airway bills. The company is the first to initiate the programme, which allows customers to retrieve airway bills online through DHL UAE’s webiste www.dhluae.com, reducing time in phone calls and aids in accounting reconciliation.
The DIS was designed and produced by a dedicated DHL UAE inhouse team of I.T. specialists which spent three months on the US $50,000 project.
"The DIS meets our aims of driving a paperless environment and provide value-added service to our customers making us even easier to do business with," said David Wild, General Manager, DHL UAE.
Online implementation of the DIS means the company can now respond quicker to customer enquiries on delivery sheets and invoices.
"Customer calls about DHL airway bills will fall dramatically as customers can now search and retrieve them on-line in a highly secure
manner," explained Wild. "In trials our staff have praised its time saving, user-friendly and resourceful applications which frees both them and customers from file searching and sorting."
Via the DIS 2.0, DHL staff can upload airway bills, delivery sheets, customer statements and invoices on to a central intranet server making the information available to more than 3,000 DHL stations worldwide.
- Ends -
For further information: Barbara Saunders, MCS/Action, PO Box 20970, Dubai, United Arab Emirates. Tel: +9714 3902961; fax: +9714 3908161. Email: barbara@mcsaction.com
© Press Release 2002
