Dubai - In its continuing effort to educate and inform the business community about quality and Service excellence, the Dubai Quality Award Secretariat at the Department of Economic Development (DED), has launched "Kaizen", a comprehensive practical guide to implementing the world-renowned Japanese principle of total quality management (TQM).
"Kaizen demonstrates the concept of continuous improvement within an organization without recourse to significant monetary investment or the use of hi tech systems," said Dr. Lway Nackasha, Advisor Quality and Service Excellence, DED. "It is all about making improvements by going to the real workplace (or GEMBA as it is termed in Japanese), thus collecting actual data, meeting real people, understanding the problems, devising a two-phased solution - first a quick solution to resume production and second a long term improvement following detailed study" he added.
"This book has been compiled by the DED with the objective of offering value added services to the business community in Dubai, by explaining the Kaizen philosophy in a simple manner. The case studies used in the book demonstrate the successful implementation of the principles of Kaizen in the workplace to result in improved performance and greater efficiency," said Dr. Lway.
The book has been published by the Department with the permission of the Japan-based Kaizen Institute Ltd. while the text figures and photographs used in the book, have been provided by Dr.Masaaki Imai, the founder of Kaizen.
Kaizen, which was established by Dr. Imai in the late 1980s, is a fundamental management philosophy based on the concept of continuous improvement, adopted by many successful manufacturers such as TOYOTA, LEYLAND TRUCKS and INFOTECH. It emphasizes the idea of increasing productivity by reducing Muda (non-value adding activities) in the Gemba (workplace). "Kaizen," which means continuous improvement, further highlights the idea of making speedy improvements in real time because it does not require extensive investment.
Divided into several chapters, the book explains at length the principles of Kaizen and also details the rules and forms of kaizen activities. Written in simple language, the book attempts to demystify the complex ideas of Kaizen and make them increasingly applicable by business organizations across the board.
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About Department of Economic Development (DED)
The Department of Economic Development (DED) was established in March 1992, with the objective to organise, regulate and boost trade and industry within the Emirate of Dubai. The DED has moulded its mission of building a futuristic establishment, in accordance with the vision of the Government of Dubai and in the light of globalisation and the requirements of a digital economy. One of its key functions is to encourage local and foreign investments in commercial and industrial projects, and create the appropriate environment for investors.
The DED's other functions comprise a wide range of regulatory activities including the preparation and maintenance of a commercial register and the supervision of all organisations. The DED is responsible for regulating the affairs of commercial agents and brokers and commercial advertising offices, in addition to overseeing and controlling the insurance industry in the Emirate. Examining the participation of the government in the private sector and representing the government in companies where it has a stake, also comes under the purview of the DED.
For further information please contact:
Sameh Hamtini
Sudha Chandran
ASDA'A Public Relations
Exclusive Affiliate of Edelman PR Worldwide in Middle East and North Africa
P O Box 28063
Dubai
UAE
Tel: 971 4 3344550
Fax: 971 4 3344556
E-mail: info@asdaa.com
© Press Release 2005
