Kuwait City, Kuwait: Ooredoo Kuwait has witnessed an exceptional year when implementing and reaping the rewards of its strategic plans to upgrade and elevate customer experiences. Following the upgrade of the brand’s demeanor and the slogan to ‘Upgrade Your World’, experiencing exceptional services and promotions alignment with their approach and keenness in serving customers, their efforts in rewarding them, encouraging them to partake in all that is positive and upgrading their world through unique and exciting services and offers. These endeavors in the space of upgrading and updating the concepts of customer experience has been recognized by ‘The Future Enterprise Awards’ for their exceptional accomplishments in the Contact Center Infrastructure Modernization Program.

This award is a tangible manifestation of Ooredoo’s strategies and adopted demeanor to better serve, provide exclusive offers, competitively effective promotions simultaneously while advancing its digital infrastructure all for the purpose of giving customers a unique experience and ensuring them that their loyalty towards the upgraded brand will be rewarded in ways that competitors cannot compare.

This tremendous successful leap comes as a results of harnessing future-proof solutions that are adding unique value to our customers’ lives by: providing effective and integrated services on all social-media channels, capturing customer feedback seamlessly to ensure all customer queries and satisfaction is met. Personalization and customization has also been applied when contacting customers while also ensuring swift and efficient responses: enriching the customer experience with personalized treatments to meet different customer preferences simultaneously understanding real customer needs by processing sentiment analysis for 100% of interactions; introducing chat-bot capabilities to answer customer inquiries and fulfill their requests swiftly. With an abundance of services and promotions, transparency and consistency becomes a must, Ooredoo representatives from Customer Care that interact and deal with customers have been empowered with a single source of truth to address customer inquiries consistently and truthfully.

Ooredoo Kuwait is on a constant and consistent pursuit to upgrade. Upgrading the lives of its customers is at the forefront, ensuring that all their needs and expectations from the brand are met and are exceeded. While their demands are understood and catered to, Ooredoo Kuwait is working around the clock to update its digital infrastructure and network to ensure seamless and efficient operations, also, it is worth mentioning that the company has taken upon itself to provide the latest of FinTech solutions while working together with governmental sectors of Kuwait to support and aid in transforming the country to one that is digitally advanced in consistency with the ‘New Kuwait’ 2035 vision.

-Ends-

About Ooredoo Kuwait:

Ooredoo Kuwait was established in December 1999 as the second operator in the country. Today, since then, the company offers mobile, broadband internet and corporate managed services tailored to the needs of customers and businesses. The company operates number of telecom operators in the region: Ooredoo Algeria, Ooredoo Tunis, Ooredoo Maldives, and Ooredoo Palestine. Ooredoo Kuwait is a member of the international Ooredoo Group based in Doha, Qatar.