• Enhancement of web services has resulted in digital sales leads doubling in 2022

Dubai – Arabian Automobiles, the flagship company of the AW Rostamani Group and the exclusive dealer for Nissan in Dubai, Sharjah and the Northern Emirates, is using cutting-edge digital technologies to improve services, increase levels of customer interaction, and alter the customer journey for car owners.

To ensure exceptional customer service and happiness, Arabian Automobiles employed digital best practices to measure customer satisfaction across a variety of touchpoints. The company issued a survey that addressed the overall purchase or service journeys, the handover experience, the quality and efficiency of the service, and the transparency of information.

Arabian Automobiles continuously innovates based on customer feedback. One such innovation is Shop@Home, which lets customers shop, configure and compare their desired Nissan model against the full lineup and find out more about available offers, prices, financing, leasing and warranty options. It also grants them more flexibility in selecting the right maintenance service packages that best suit their needs.

Nissan Service, which was introduced earlier this year and adds an innovative integrated aftersales customer experience across online and offline channels, is intended to enhance the customer journey. With convenient digitalized options for customers, such as online booking, express service, and pick-up/drop-off services to speed up the process, Nissan Service covers various touchpoints during the customer journey, including transparent pricing models and the use of genuine Nissan parts.

For more information, visit your nearest Nissan of Arabian Automobiles showrooms in Dubai, Sharjah or the Northern Emirates, or Nissan-dubai.com.

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About Arabian Automobiles Company

Arabian Automobiles Company (AAC) is the flagship company of AW Rostamani Group. With over 50+ years in the business, AAC is one of the leading automotive dealers in the GCC and exclusive distributor for Nissan, INFINITI and Renault vehicles in Dubai and the Northern Emirates. Arabian Automobiles is looking back on 50+ years of excellence and passion, and forging ahead with its vision to enrich customer lives and remain the trusted automotive brand of choice.

Arabian Automobiles became the first automotive company in the UAE to be awarded the prestigious ‘Dubai Quality Gold Award’ by Dubai Economy in May 2017. In the same year, INFINITI won ‘Best Performing Brand’ in the automotive category of the Dubai Service Excellence Scheme; an accolade previously won by Nissan in 2016 and Renault in 2015. In 2015, Arabian Automobiles received the Mohammed Bin Rashid Al Maktoum business award for most outstanding performance and in 2013 it became the first private company in the UAE to be inducted into the prestigious Palladium Balanced Scorecard Hall of Fame for strategy execution. Arabian Automobiles Company is currently the holder of Nissan Motor Company’s ‘Global Nissan Aftersales Award and is the only Nissan distributor to have won the award for a total of 21 times with 10 consecutive wins between 2007 and 2016.

Across its Dubai and Northern Emirates network, Arabian Automobiles operates:

  • New vehicle sales showrooms: 9 Nissan, 4 INFINITI and 2 Renault
  • 6 pre-owned car showrooms
  • Central Logistics Centre at Dubai Industrial City
  • Service centres: 10 Nissan, 4 INFINITI, and 3 Renault
  • 60-minute Express Service
  • 9 spare parts outlets
  • Arabian Automobiles is ISO 9001, ISO 14001 and ISO 45001 certified.