Abu Dhabi: Abu Dhabi Islamic Bank (ADIB), a leading Islamic financial institution, hosted its Customer Majlis to facilitate dialogue between customers from all segments and the senior bank executives to directly engage in dialog and share their feedback. ADIB's primary focus is to consistently offer highest standards of care and service to its customers, this initiative helps the bank gain insights and further enhance its overall customer excellence.

The latest instalment of this periodic series witnessed the participation of a select corporate clients who were invited to the Majlis to pitch their propositions and engage in productive one-on-one discussions with ADIB senior executives in an interactive format to learn more about the latest products, services, and operations.

Mohammed Ali Al Fahim, Acting Head of Wholesale Banking at Abu Dhabi Islamic Bank, said: “This council, which is the first of its kind in the banking sector, comes within the framework of ADIB's efforts to achieve the highest levels of customer satisfaction. ADIB strives to promote open dialogue with its customers, demonstrate the highest quality of banking services, and develop administrative systems to ensure we are providing distinguished services. We consider enhancing the quality of services to be one of the main pillars in all our operations, so we seek to provide distinctive and innovative services in order to satisfy our customers’ needs. We will continue to seek out all segments and all Emirates for participation to provide a comprehensive sample of ADIB’s customer base.”

Abu Dhabi Islamic Bank was recently awarded the "Best Bank of the Year - 2022" award in the UAE from The Banker magazine of the Financial Times, in recognition of its financial performance and innovative leadership in the field of banking services. This global award sheds light on the leading banking institutions that have succeeded in keeping pace with continuous developments and meeting the aspirations of customers.

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About ADIB

ADIB is a leading bank in the UAE with more than AED 169 billion in assets. The bank also offers world-class online, mobile and phone banking services, providing clients with seamless digital access to their accounts 24 hours a day. ADIB provides retail, corporate, business, private banking and wealth management solutions. The bank was established in 1997 and its shares are traded on the Abu Dhabi Securities Exchange (ADX).

ADIB has presence in six strategic markets: Egypt, where it has 70 branches, the Kingdom of Saudi Arabia, the United Kingdom, Sudan, Qatar and Iraq.

Named World’s Best Islamic Bank by The Financial Times’ The Banker publication, ADIB has a rich track record of innovation, including introducing the award-winning Ghina savings account, award-winning co-branded cards with Emirates airlines, Etihad and Etisalat and a wide range of financing products.

For more information, please visit www.adib.ae or contact:
ADIB                                                                                  Edelman 
Lamia Khaled Hariz                                                           Simon Hailes 
Head of Public Affairs                                                        Director of Financial Communications