Raya's international call center operations resume with no disruptions
Raya announced that it has resumed all of its operations for local and international customers. Raya Contact Center's international projects are running smoothly and any operation disruptions have been managed swiftly since the beginning of the turbulent events.
In addition, Raya Contact Center confirmed that Cisco did not suspend any of its current engagements with Raya. Cisco and Raya are carrying forward with the recently launched "Cairo Center of Excellence" operations, the Cisco Inside Sales hub servicing the Middle East and Africa (MEA) region. The center initially employs 33 people across Middle East and Africa, a number that is expected to grow to more than 50 over the next 12 months.
Medhat Khalil, Raya Chairman and CEO, stated that "the internet outage has put the business process outsourcing and offshore industry in a critical situation with international customers. But, we were able to regain our international customers' trust and operations have resumed quite smoothly during and after the internet outage."
It is worth mentioning that Raya Contact Center managed to maintain its international contact center operations with no voice communication disruption. Raya Contact Center has dedicated resilient POP international links terminating in UK and USA, allowing Voice over IP (VoIP) connections to stay undisturbed.
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Raya Contact Center, a subsidiary of Raya Holding, offers call center services, inside sales services, as well as the recently offered back office BPO services. Raya Call Center is known for its wide coverage through serving Egypt, North America and EMEA in 12 different languages (English, French, German, Arabic, Spanish, Italian, Portuguese, Greek, Dutch, Russian, Ukrainian and Turkish).
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For Further Information please contact
Noha Fikri
Raya Media Center
Tel: 38276000
Mobile: 0166620005
Email: press@rayacorp.com
© Press Release 2011
