Altitude uCI awarded "Best Multi-Channel Contact Center Solution" and "Best Outbound Product" in Europe, Middle East and Africa
Dubai, UAE, 08 July 2008 - Altitude Software, a global leader in contact center solutions, has announced today it has won "Best in Class Overall Category Winner" for "Best Multi-Channel Contact Center Solution" and "Best Outbound Product" at the EMEA Contact Center World Members' Choice Awards 2008.
'Our users in the Middle East and North Africa region are experiencing rapid results by boosting their contact centre operations with Altitude Software and these two latest EMEA awards further validate that we are fulfilling a market need,' commented Riadh Boukhris, Altitude Software President Middle East and North Africa.
"This is the voice of the customer. These awards endorse Altitude's leadership in customer satisfaction, as they rely on end-user feedback, and both responses and results are audited" stated Miguel Lopes, Vice-President Product Management and Marketing at Altitude Software. "As such, we are much honored to have won Member Choice Awards for five years in a row."
Contact Center World Member's Choice Awards were launched in 2003 "to identify true leaders in customer satisfaction amongst a mass of industry vendors". Awards are entirely based on the quality of feedback via a voting system, audited for security, confidentiality and bias. End user customers are asked to grade the vendors on a number of areas, including solution robustness, customer support, return on investment, customer satisfaction with product, etc.
ContactCenterWorld.com provides world-class research, conferences and a customer focused website for contact center industry professionals. As a world wide leader in connecting businesses, vendors and people, their goal is to provide exceptional customer service, innovation in technology and growth opportunities to those we serve. With a membership of over 112,000 strong, the ContactCenterWorld.com brand is synonymous with innovation, leadership, creativity and support. For more information go to http://www.ContactCenterWorld.com
-Ends-About Altitude Software
Altitude Software is a leading independent contact centre vendor with the Altitude Unified Customer Interaction™ (Altitude uCI) product line. Altitude uCI manages and improves customer relationships for each new interaction in a wide range of contact centres, from SMEs to large multisite organizations. Altitude uCI is a cost-effective application suite conceived to improve the overall productivity of the contact centre. Altitude Software serves around 800 customers of all sizes (with more than 200.000 licenses) in about 60 countries worldwide, both directly and through a wide network of partners. Altitude Software has 18 Offices in four continents.
Altitude Software Middle East & North Africa is located in Dubai Internet City, U.A.E, and is leading the multimedia contact center market in those regions. Customers include National Bank of Abu Dhabi (UAE), The Etisalat Contact Center (UAE), HSBC/The Saudi British Bank (KSA), American Express (KSA & Bahrain), Abu Dhabi Islamic Bank (UAE), BankEuropa (Turkey), La Poste Tunisienne (Tunisia), InfoCall (Bahrain), Atento (Morocco), Ahli United Bank (Bahrain), Dubai Bank (UAE), Inana Call Center (Syria), Advancia (Tunisia), Bahrain Ministry of Commerce, and Yemen PTC.
Editorial Contact:
Altitude Software MENA
R. Mohammed
tel +971 4 391 8880
Dubai Internet City, UAE
altitude.mena@altitude.com
© Press Release 2008
