The Department of Economic Development in Ajman, Ajman DED, received 2774 requests through the "Live Chat" service on the website and the mobile application since its launch on April, 2020. The requests were for various purposes including inquiries, comments, suggestions and complaints. Ajman DED also has activated a number of services through this channel, where it achieved about 1700 services including linking or activating investor's account, issuing certificates, amending trade names, and sending economic licenses to clients.

Saud Alshimmari, the Director of Business Registration Department, the Acting Director of Customers Relationship Department, said: "Ajman DED pays attention to the communication channels with the various categories of clients and society with the aim to achieving the highest levels of satisfaction and happiness and for the importance of the client’s opinion and feedback, study and evaluation of inquiries, and received observations and proposals in the development of services, policies and systems, and accordingly the department diversified communication channels to accommodate all needs and categories, and adopted modern technologies in the process of communication in order to be on line with the government endeavors and to facilitate procedures for the society.".

He added: "Ajman DED introduced the Live Chat as a new channel to respond to clients, and since its launch, two months ago, it witnessed an impressive popularity in using it by the public, and we have made it available in Arabic and English from Sunday to Thursday from 8 am to 5 pm. We received inquiries in Arabic by 32%,  and in English by 68% of all inquiries. In simple steps of registering name, email address and phone number, the client can start enjoying the service."

Eng. Meera Almeheiri, Manager of Suggestions & Complains Section, said: “The most frequently services provided through the Live Chat are requesting to link or activate an investor's account, request to pay transaction fees, issue certificates, amend trade names, and send economic licenses to clients. Ajman DED intends to provide additional new services through the channel. The nationalities of the clients who benefited from the channel during the last period were various, including nationals of the United Arab Emirates, the Kingdom of Saudi Arabia, the United States of America, India, and some European countries including the Netherlands, Finland and France.”.


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