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· To run until October 1 2016
· In line with Abu Dhabi Vision 2030, supports UAE efforts to shape smart cities and smart governments
Abu Dhabi, UAE - ADNOC Distribution today launched the pilot phase of its smart self-refueling service (ADNOC SMART) in the emirate of Abu Dhabi. Set to run until October 1 2016, the pilot phase covers four service stations located on Abu Dhabi Island and invites customers to try out self-refueling using state-of-the art technology. ADNOC SMART also enables registered customers to benefit from a variety of innovative payment methods.
The pilot phase of ADNOC SMART was inaugurated at Rabdan 'smart' service station in the presence of His Excellency Dr. Sultan Ahmed Al Jaber, CEO of Abu Dhabi National Oil Company "ADNOC" and Abdulla Salem Al Dhaheri, CEO of ADNOC Distribution, as well as senior officials of the company, select guests and stakeholders.
The new service marks an important milestone in enhancing the operational capacity and efficiency of the ADNOC Distribution network.
His Excellency Dr. Sultan Ahmed Al Jaber, CEO of Abu Dhabi National Oil Company (ADNOC), said: "This new electronic service leverages the latest technology to enhance the customer experience. It is in keeping with Abu Dhabi's Vision 2030 aimed at achieving a comprehensive digital transformation for the UAE and also demonstrates ADNOC's commitment to adopting international best practices, improving company performance and meeting our customers' expectations."
Al Jaber affirmed ADNOC's commitment to meet the growing demand of customers for refined petroleum products and other services, according to a strategic plan that will expand infrastructure to keep up with the fast pace of urban development in Abu Dhabi and the UAE.
For his part, Abdulla Salem Al Dhaheri, CEO of ADNOC Distribution, said: "ADNOC SMART service allows customers to benefit from our cutting-edge, tech-advanced infrastructure to experience self-refueling in a fast, easy and safe environment when they visit one of our smart service stations. We are closely monitoring and evaluating the pilot phase of ADNOC SMART and the customer's actual experience throughout the eight-month period. Based on the outcomes, we hope to expand the service - after carrying out improvements as needed - across our network of service stations in the emirate of Abu Dhabi."
Al Dhaheri added: "In accordance with the Abu Dhabi Economic Vision 2030 guidelines, ADNOC Distribution is committed to supporting the UAE leadership in achieving smart governments and smart cities through implementing this service. We are keen to provide an enhanced experience to our customers at ADNOC Distribution's smart service stations and are making all necessary efforts to ensure this transition phase is a smooth and rewarding one for customers, partners and concerned stakeholders."
To experience and benefit from the complete range of ADNOC SMART services, all individual customers are encouraged to register for the ADNOC Wallet account. The ADNOC Wallet allows customers to pay for their purchases at the participating smart service stations in three different ways - via the Smart Tag, a smart chip installed at the fuel inlet of the vehicles' fuel tank and linked to the ADNOC Wallet account, the ADNOC Plus cards, or via their ID cards that are also linked to the ADNOC Wallet and activated for payments. The smart payment solutions are aimed at providing customers with added convenience and safety, enabling them to manage their accounts from anywhere, at any time via tablets or mobiles.
ADNOC Distribution has kicked off multifaceted educational and awareness campaigns to introduce the pilot phase of the ADNOC SMART service and encourage customers to register and benefit from the free incentives.
Customers can subscribe online for their ADNOC Wallet accounts by visiting the company's website (www.adnocdistribution.ae/smart) and following the simple steps for registration. ADNOC SMART eventually seeks to reduce queues and waiting time at ADNOC Distribution's network of service stations.
ADNOC Distribution is incentivizing customers to subscribe to the ADNOC Wallet through offering complimentary Smart Tags to the first 5,000 customers opting to experience the service. The company is also issuing ADNOC Plus cards for free to the first 5,000 customers. In addition, customers registering for the ADNOC Wallet can have their ID cards linked to their ADNOC Wallet accounts and activated for free.
The four 'smart' service stations included in the pilot phase are all located on Abu Dhabi Island - Rabdan service station located in Al Mushrif area on Sheikh Rashid Bin Saeed Al Maktoum Street - Abu Dhabi Road, Al Nasr Service Station located on Sheikh Zayed the First Street, Al Zafarana service station located near Khalifa University, and Al Qanah service station located on Al Khaleej Al Arabi Street.
Customers can get instant directions to the locations of service stations implementing the pilot phase of ADNOC SMART by entering the stations' numbers on the company's free-to-download mobile application (mobileapp.adnocdistribution.ae). The numbers of the four pilot service stations numbers are: Rabdan service station (162), Al Nasr service station (928), Al Qanah service station (752) and Al Zafarana service station (973).
In addition, ADNOC Distribution has opened six smart centres (Rahal Centres) across Abu Dhabi to enable customers to register for ADNOC Wallet accounts in the pilot phase. These include: Al Dhafrah service station (930) on Airport Road opposite to Abu Dhabi Central Hospital, Khalifa City (A) service station (766), Global Centre (Daman Building) first floor located in Musaffah area, as well as Abu Dhabi City Municipality centre (main lobby), and the ADNOC Distribution headquarters (main lobby) - both located on Sheikh Zayed Bin Sultan Street (previously known as Salam Street). The last centre is Rabdan service station located in Mushrif area - opposite to Al Nahda National School.
Furthermore, the company has assigned Rabdan service station (162), located at Mushrif area as the Smart Tag installation centre. The station also offers registration services for the ADNOC Wallet.
Notably, throughout the pilot phase, ADNOC Distribution will continue to offer the option of paying in cash to customers who prefer the conventional method. This may be done exclusively through the smart cash payment machines installed on the fueling islands and within the ADNOC Oasis stores. In addition, the company will continue to accept payments made via bank credit and debit cards.
-Ends-
Salam Shehady
Associate Consultant
Abu Dhabi Office
APCO Worldwide
Park Rotana Office Complex,
5th Floor, twofour54,
Khalifa Park, P.O. Box 77875,
Abu Dhabi UAE
(t) +971.2.4917525 | (m) +971.55.3584520 | (f) +971.2.4917944
sshehady@apcoworldwide.com
© Press Release 2016
