Doha: Qatar National Bank (QNB) recently conducted a Proactive Risk Management (PRM) intensive training on merchant fraud, debit and credit card fraud detection.
The training programmes, conducted with tailored PRM Systems supplied by ACI Worldwide, provided complete fraud detection solutions for the merchant acquiring and processing as well as online and offline card environments, a news release said.
The cutting-edge PRM system paves the way for QNB to minimise operational risk and maximise profitability through fraud loss savings and improved customer service.
Douglas Beckett, General Manager, Retail Banking, said of the program: "We at QNB passionately believe that technology plays an important role in transforming the banking experience by improving the customer, employee and operational experiences. The PRM training was part of this belief as it helped in bridging the gap between desire and outcome, as well as technology and results."
Eve Mattock, Contact Centre Manager (QNB Retail Marketing), said the training provided teams and managers with a step-by-step process for managing innovative risks in an effective cross-functional manner.
Voicing his views, Mohammed Muhannadi, Head of PRM, said: "It is important that we reduce possible losses at the Bank but even more important is that our customers feel safe with the knowledge that we will do everything that we can to protect them and their money."
The solutions also provide early warning of suspect activity with powerful and accurate network models, thereby reducing the fraud and limiting its impact. It also captures and maintains statistical data on queue status, reviewer and model performance to provide valuable fraud management information.
© The Peninsula 2005
