RAYA CUSTOMER EXPERIENCE

RACC | The Egyptian Exchange

Business Summary

RAYA Customer Experience is an Egypt-based Business Process Outsourcing (BPO) and Contact Center Outsourcing (CCO) service provider. It offers a wide range of customer experience management solutions, digital services, call center seat leasing, and human resource (HR) outsourcing. Its call center services cover customer service, technical support, collections, inside sales, telemarketing, back-office support, and consultancy. Its digital Customer Experience (CX) services feature robotic process automation, data analytics, and omnichannel support via Artificial intelligence (AI) chatbots and cloud solutions. It provides call center seat leasing in Riyadh, Dubai, Cairo, and Warsaw, with facilities like data center outsourcing, colocation, staff transportation, and technology solutions. HR outsourcing includes recruitment, payroll management, among others. The company serves a range of sectors, including government, retail and e-commerce, automotive, fintech, among others.

Country of Incorporation

Egypt

Incorporation Date

2017-03-16

Business Sector

Industrial & Commercial Services

Company Address

Raya Corporation Building, 26th of July Road, Touristic Zone, Khalf Dar Al Fouad Al Mehwar Wa Al Markazi -Madinat 6 October - Al Jiza

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