Al-Badran: We will work to maintain the quality of our services and satisfaction of our clients
KUWAIT: CEO of VIVA, Kuwait Telecom Co., Mr. Salman Al-Badran announced today that the company has attained the ISO certification for quality management standards for all its sectors. This is a step towards the implementation of VIVA's promising strategy for consolidating its position in the telecommunications sector.
Commenting on this, Al-Badran said that by attaining this international certification in the telecommunications sector, VIVA seeks to consolidate its strategy for constant development of services and satisfying its clients, delivering their needs and achieving their expectations. He affirmed VIVA's keenness for maintaining the implementation of quality management standards in all of its sectors.
He added, "VIVA is keen to be a pioneer in local telecommunication technology sector, and to continue to enhance its IT and network technology services, as well as to put in place an administrative system that employs the latest applications in order to satisfy clients in the first degree."
Al-Badran said that this great added value that VIVA has brought can provide products and services of global standards, which will allow its clients a greater opportunity to benefit from a wide range of offers, options and high-end services. He affirmed VIVA's commitment to these standards, saying that the attainment of this certification will enhance the mutual trust between VIVA and its employees, clients and accredited distributors.
He also said that the company will exert all efforts to maintain the quality of its services and the satisfaction of its clients, as well as to provide services of added-value that fulfill the needs of its clients, adding that VIVA always seeks to be at the forefront in terms of the quality of the services it provides.
Al-Badran expressed his appreciation to all members of the VIVA family for the efforts they put in to achieve their great achievements, which is a source of pride for all of them. "Through this achievement, VIVA has proven that it is truly appreciative."
The International Organization for Standardization (ISO) is an international standard -setting body composed of representatives from various national standards organizations. The ISO standards range from quality, environment and safety, dependability, efficiency, economic feasibility, as well as quality management systems and giving incentives to employees through defining their roles and responsibilities.
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About VIVA
VIVA is the newest, most advanced mobile telecommunications service provider in Kuwait. Launched in December 2008, VIVA makes things Possible for our customers by transforming communication, information and entertainment experiences. The company has rapidly established an unrivalled position in the market through our customer and employee centric approach. VIVA's quest is to be the mobile brand of choice for Kuwait by being transparent, engaging, energetic and fulfilling.
VIVA continues to take a considerable share of the market by offering an innovative range of best value products, services and content propositions; a state of the art, nationwide network and world-class service. VIVA offers Internet speed up to 21.6Mbps due to the implementation of the most advanced third generation (3G and HSDPA) network in Kuwait resulting in superior coverage, performance and reliability.
For more information, visit VIVA at one of our store locations or on www.viva.com.kw
Omar Al-Houti
Corporate Communication Manager
M: +965 50060044
T: +965 55670000
F: +965 55676715
E: omar.houti@viva.com.kw
W: www.viva.com.kw
A: Olympia Building P.O Box: 181 Postal Code: Salmiya 22002
Kuwait
© Press Release 2011
