15 February 2015
Airline hosts Bahrain Civil Service Bureau visit

Manama - Gulf Air, the Kingdom of Bahrain's national carrier, hosted a delegation from the Bahrain Civil Service Bureau at the airline's headquarters earlier this week conducting a comprehensive tour of the carrier's Information Technology department and function.

During the tour,which included a meeting with Gulf Air's A/Chief Executive Officer, Mr. Maher Salman Al Musallam, members of Bahrain's Civil Service Bureau had the opportunity to learn about Gulf Air's Information Technology practices and Quality and Information Security Management Systems. Gulf Air's Director of Information Technology Dr. Jassim Haji received the delegates presenting the airline's Quality Management System and showcasing approaches and processes that are followed by the airline's Information Technology department to ensure quality standards and enhance customer satisfaction.

Dr. Jassim Haji commented: "We are delighted to welcome members of Bahrain's Civil Service Bureau to our headquarters, sharing our Information Security Management experience and showcasing our Information Security Management System to them.Gulf Air was recently awarded the highly sought-after ISO 9001 Certification (Quality Management), ISO 20000 Certification (Service Management) and, for the second year in a row, the ISO 27001 Certification (Information Security Management System) and during this visit we shared more information in regards to the controls and solutions which are in place to secure Gulf Air's information assets."

Ms. Amal Salem Shaheen, Bahrain Civil Service Bureau Director Management Information Directorate, thanked the airline saying: "We thank Gulf Air for the sharing of valuable information on best practice and procedures that is highly beneficial to our organization. We are delighted to see our national carrier's support and commitment to our work and do not doubt that there will be more opportunities in future for mutual learning and benefit. Furthermore, we are impressed with the established framework of high-end processes and the information security management measures.

Recently, Gulf Air became the first airline in the region to be certified with Information Technology ISO certifications in the three areas of Quality Management, Service Management and Information Security Management Systemsfollowing a comprehensive internal and external audit.To date, Gulf Air is one of few regional airlines to hold the global ISO certification for its information security management system. The national carrier's most recent IT achievements include being the first organization in Bahrain to introduce Private Cloud Computing in its IT operations that enables it to achieve much faster and more efficient business performance, resulting in enhanced customer service in every step of passengers' journeys.

-Ends-

About Gulf Air
Gulf Air, the national carrier of the Kingdom of Bahrain, commenced operations in 1950, becoming one of the first commercial airlines established in the Middle East. Today, Gulf Air is a major international carrier serving 43 cities in 24 countries spanning three continents. The airline operates one of the largest networks in the Middle East, with double daily flights to over 10 regional cities, from its hub at Bahrain International Airport. Gulf Air serves all its destinations with a combination wide and narrow body fleet totaling 28 modern aircraft. Renowned for its traditional Arabian hospitality, evidenced by the airline's signature family and business friendly products, Gulf Air is committed to being an industry leader and developing products and services that reflect the evolving needs and aspirations of its passengers.

Gulf Air connects Bahrain to the world and, as such, is a key national infrastructure asset, serving as a powerful driver for the economy and supporting the Kingdom's on-going economic growth.

Gulf Air was the Official Airline and Sponsor of the Gulf Air Bahrain Grand Prix 2014 and the Bahrain International Airshow 2014.

For media enquiries, please contact:
Azza Mubarak Matar
Senior Manager Communications
Gulf Air Tel: +973 17338765 / +973 39652012
Email: Azza.Matar@gulfair.com
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© Press Release 2015