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Kuwait: Kuwait International Bank (KIB) recently organized a one-month sign language training program for its employees, conducted and held at the Australian College of Kuwait (ACK). The program is the latest effort in the Bank’s ongoing training and development program, which seeks to upskill staff across all areas of the Bank’s operations, as well as provide specialized professional development opportunities to its team.
A key aim of the training program was to help bridge one of the most critical gaps that affect the deaf community in Kuwait –- communicating with service professionals. The course was conducted by Dr. Najat Mukhtar, a professional trainer at ACK. KIB staff were taken through the basics of how to interact, assist and initiate a conversation with a deaf customer using basic sign language. The program addressed a number of key topics such as: learning the names of areas with bank branches; being able to identify and assist with core bank transactions – including opening accounts, and being able to respond to common requests and run through the most frequently required procedure.
“There is an active segment of Kuwait’s population that lives with disabilities and at KIB we are constantly striving to improve our services by creating a convenient and inclusive banking experience for every single customer that interacts with us.” Said Feras Al Dermi, Deputy Manager of the Human Resources Department at KIB.
He further added: “This training course was not a standalone initiative, as it comes as part of our expansive and comprehensive employee personal and professional development program. As an organization, we strongly believe in constantly and continuously investing in our employees – to ensure that we are always taking our banking experience to the next level for all customers.”
Al Dermi also noted that the sign language program comes in line with the directives and vision set forth by the Central Bank of Kuwait (CBK). “Over the years, we have been pushing to create a more comfortable experience for persons with disabilities because we firmly believe that by empowering our community, we empower ourselves,” concluded Al Dermi.
It serves to note that since 2017, KIB has been offering several service and amenities across all touchpoints to furnish a more convenient and inclusive banking experience to people with disabilities. This includes the introduction of wheelchair friendly ATMs and ramps at branches, as well as having all terms and conditions for KIB’s products and services recorded as audio and printed in braille to cater to customers who are visually impaired or deaf.
© Press Release 2021
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