Al-Mulla: We strive to best fulfill our duties and serve our customers with special needs
National Bank of Kuwait (NBK) is committed to best serve its customers with special needs, dedicating branches with the latest services to accommodate and facilitate their banking experience. This comes in line with NBK’s commitment to social corporate responsibility as it establishes a business culture that caters to serving all segments of society. The Bank continues to focus its efforts to support “Let’s Be Aware” financial campaign launched by the Central Bank of Kuwait (CBK), aiming to promote financial inclusion.
NBK now has dedicated branches with the latest services to accommodate and facilitate banking for customers with special needs. Several modifications were introduced to facilities and equipment, as well as adopting the necessary procedures to provide all banking services and products to customers with disabilities.
The services provided in these branches include ATMs which have braille keyboards and earphones, enabling visually impaired customers to withdraw money, braille printing facilities, staff trained to provide services in sign language, for hearing-impaired customers, ATMs with voice commands, and iPads providing speech to text functionality for visually impaired customers.
Moreover, NBK equipped its special needs friendly bank branches with wheelchair access, which is available in all its branches, reserved and clearly marked parking spaces, and easily accessible safe deposit boxes.
On this occasion, Mr. Ali Al-Mulla, Head of Domestic Branches at National Bank of Kuwait, said: "We strive to best fulfill our duties and serve our customers with special needs by developing and introducing services especially dedicated to them. We also equipped our branches with all necessary accommodation to make banking comfortable for them.”
He also pointed out that NBK is keen to fulfill its responsibilities towards all segments of society, especially towards its customers with special needs, in line with the Bank’s leading position in performing its social responsibility, a key component of NBK’s 6 pillars of sustainability.
He stressed that NBK harnesses all its capabilities and its digital channels to support CBK’s efforts to protect customers and the economy.
It is worth mentioning that NBK is committed to providing accommodations to hire employees with special needs in cooperation with the Public Authority for Disabled Affairs and Public Authority for Manpower.
NBK is a key supporter and partner in all CBK’s initiatives and campaigns aiming to raise financial awareness and spread banking culture among all segments of society. As a leading financial institution in Kuwait and across the region, NBK frequently organizes various activities that contribute to raising awareness about all topics related to the banking sector. It also organizes various activities and training courses on combating fraud and financial crimes.
CBK launched “Let’s Be Aware” banking awareness campaign, in cooperation with Kuwaiti banks, as part of its efforts to spread financial culture and raise awareness among banks’ customers of their rights and responsibilities and the best ways to benefit from banking services. The campaign also aims to promote the saving and investment culture, as well as other related topics, by publishing a variety of awareness material and information relevant to financial culture.
© Press Release 2021