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- Al-Othman: The efficiency and professionalism of NBK employees contributed to provide the necessary support to our customers to weather the crisis
As part of its keenness to develop its human capital through specialized training courses in the areas that serve the bank's customers and its directions, National Bank of Kuwait (NBK) organized an interactive online workshop for its relationship officers. The 10-day workshop was attended by 18 trainees, and aimed to develop their skills in identifying and meeting customers’ needs, as well as to acquaint them with the best practices in managing customer relationships and developing innovative strategies in this area.
The workshop activities included training participants on the strategies to achieve the highest level of customer satisfaction, how to create attractive offers and provide high quality services based on understanding customers’ requirements and expectations. It also included training on communication techniques and skills, selling skills, and the prerequisite behaviors to perform all their job duties efficiently and professionally.
On this occasion, Mr. Emad Al-Ablani, General Manager of Group Human Resources said: “NBK pays great attention to developing its employees and imparting them with the required expertise that contributes to shape their future career. This is done by encouraging them to participate in training courses and workshops with a view to acquire high efficiency and professionalism required to keep pace with the bank’s strategic directions.”
"Despite the current exceptional circumstances, we were not dissuaded from carrying on the development of our employees. This was thanks to our early response in addressing the pandemic, which included, as one of the key pillars, the need to continue developing our employees through ongoing training and providing professional development opportunities designed to enhance their efficiency in order to ensure continuous development of our services quality and meeting our customers’ needs," added Al-Ablani.
On his part, Mr. Mohammed Al-Othman, General Manager of Consumer Banking Group, National Bank of Kuwait, said: “NBK cadres, in all positions, showed high levels of efficiency and professionalism, which, despite the exceptional circumstances, contributed to provide all types of support to our customers and help them weather the crisis.”
Al-Othman stressed that NBK employees are the key pillar in providing the best banking services to its customers, in light of their keenness to invest their expertise and skills in developing the bank's products to keep pace with the latest international levels, which ensures maintaining an outstanding level of customer satisfaction.
It is worth mentioning that employee development is one of the top priorities of NBK included in the six sustainability pillars adopted by the bank. NBK seeks to manifest this value proposition across various elements, including talent management, diversity and inclusion, development of national cadres, employee engagement as well as training and development programs to develop their skills and enable them perform their job duties efficiently and professionally.
Furthermore, NBK is keen to continuously support, empower and develop its employees by providing specialized training programs designed according to methodological and scientific standards ranging from training, development to prepare professional specialized cadres. To this end, the bank engages a select of the most reputable banking experts who transfer their expertise to those cadres, as part of the bank’s responsibility towards its employees, and to consolidate its leading position in the banking sector as a provider of top-notch banking services to its customers.
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© Press Release 2020
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