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Integrated facilities management services provider, Emrill, has announced annual new contract wins and renewals of over US$90M, with a number of projects being won in new sectors, demonstrating the organisation's successful expansion during 2021.
Strengthening its position within the residential sector, Emrill secured a three-year facilities management contract with Arada, marking the organisation's largest contract win to date in Sharjah. Emrill also expanded into target markets, winning contracts within education, entertainment and leisure, and hospitality sectors. In addition to new contract awards, Emrill secured contract renewals for integrated facilities management, technical and security services, as well as soft services, including cleaning, with existing clients across a diverse range of sectors.
Commenting on the company's performance, Suzie Shadbolt, Emrill's commercial director, said: "While Emrill consistently updates and adapts services and methodologies to meet the continued challenges of the COVID-19 pandemic, the team has also strived to introduce innovations and integrate digital technologies over the past twelve months. It is this commitment to pushing boundaries and remaining future-ready that has enabled Emrill to offer bespoke facilities management services that meet our clients' evolving requirements and expectations."
2021 saw Emrill launch a TechCompanion app to provide technicians operating on-site with a multi-purpose tool offering guidance from subject matter experts, training and maintenance manuals accessible from any device. In addition, Emrill also rolled out an IoT-based infrastructure programme, utilising sensors and cloud-based data to increase automation and efficiencies.
Shadbolt explained the importance of future-proofing any business to ensure continued commercial success: "While technology will never replace people or the expertise they bring to the business, digitalisation is allowing us to more efficiently allocate resources, including people, to provide the best-value services to our clients. Technology is making it possible to utilise roaming teams across multiple contracts, decrease manual data collection and use data to create predictive maintenance schedules that vastly reduce the risk of downtime and equipment failure."
Expanding its offering to existing and new clients, Emrill has launched two new divisions in 2021. Emrill Consultancy (EMCO) was established to provide facilities management consultancy services across the entire lifecycle of a property or development, from design review in the pre-construction phase of a project to asset handover and condition surveys. Emrill Interiors offers bespoke fit-out, design and refurbishment works, providing all trades required to successfully deliver projects with skill and expertise.
Philippa Carman, head of business development at Emrill, attributed the company's success to its commitment to quality and its offering of total facilities management, saying: "Beyond the introduction of new technologies and services, the continued success of Emrill is a credit to its people. In addition to rolling out training programmes dedicated to ensuring our people can continue to carry out their roles competently, confidently and safely, Emrill has created a culture in which every employee feels empowered to make a difference and take ownership. This commitment to quality and getting things right the first time, every time, plays a significant role in Emrill's ability to create and maintain strong value partnerships with each client and has enabled us to continuously improve the organisation's performance year-on-year."
For more information, please contact Christina Bostock at IHC: +971558873054 christina@ih-c.com
About Emrill
Emrill Services LLC is a multi-award-winning integrated facilities management provider in the UAE, providing a full range of hard and soft FM and manned security services with innovative solutions tailored to support its clients, including cutting-edge energy solutions and real-time performance management systems. Emrill commands an exceptionally high level of client retention and has enjoyed continuous growth since its formation.
As an industry leader, Emrill helps organisations shape environments and create great places to live, work and visit while achieving their commercial goals through providing a range of highly effective FM solutions. Sectors serviced include residential, commercial, industrial and master communities, as well as industries as diverse as aviation, logistics, healthcare, retail, hospitality, education and leisure. Emrill's mission to be the region's preferred facilities management partner is being achieved by providing quality services, ensuring safety and building trusted relationships based upon mutual values. Emrill strives for excellence through embracing innovation and empowering its people to be their best through a strong commitment to education and development and employee welfare.
Emrill was highly commended in the Overall FM Company of the Year category in 2021's Facilities Management Middle East Awards in addition to winning this award five times in nine years. Emrill was also awarded FM Company of the Year by Middle East Consultant in 2021, which was the first year the category had been included in the Middle East Consultant Awards. Demonstrating commitment to its key pillars, Emrill also won the Engineering award for the third time as well as the Health and Safety award. Its commitment to helping its employees to professionally develop was evidenced by the company being awarded Facilities Manager of the Year and Young Facilities Manager of the Year awards. The company was also highly commended in the Facilities Management Executive, Unsung Hero and Education and Development categories.
As the first FM company to be awarded the Dubai Chamber CSR Label for its sustainable and responsible corporate practices, the company has now held this title for nine consecutive years.
Operating to the highest international standards, Emrill is ISO 9001:2015, ISO 14001:2015, ISO 45001:2018 and ISO 41001:2018, NICEIC and BICSc accredited. Clients are fully supported through modern IT infrastructure, dedicated client managers and a 24-hour call centre, and also benefit from the newest technology, industry-leading techniques and latest equipment releases consistently delivered through Emrill's ongoing Innovation and Future Ready Programme.
To learn more, please visit www.emrill.com
© Press Release 2022
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