|07 April, 2019

Banking is now just a WhatsApp away for Emirates NBD customers

Bank is the first in the region to launch Chat Banking via WhatsApp

Abdulla Qassem, Group Chief Operating Officer, Emirates NBD

Abdulla Qassem, Group Chief Operating Officer, Emirates NBD

Dubai:  Emirates NBD customers can now chat bank via WhatsApp as the bank introduces customised services via the WhatsApp Business Solution, a first in the region.

Enhancing the bank’s award-winning suite of digital capabilities, Emirates NBD Chat Banking via WhatsApp, supported by Infobip, is an easy-to-use secure channel that allows customers to seamlessly carry out daily banking functions on the go. These functions include checking account balances, the last five transactions of account or credit cards, last credit card mini statement, temporarily blocking or unblocking cards, new cheque book requests, and foreign exchange rates.

All messages on Emirates NBD's verified WhatsApp Business account are encrypted, ensuring safety and security of customer information. Customers are encouraged to check for the green badge next to the Emirates NBD name in the chat window to ensure they only engage with the bank’s verified WhatsApp Business account.

“We believe the new offering will complement our existing digital banking channels and offer security along with the simplicity and convenience of instant responses, 24/7 " said Abdulla Qassem, Group Chief Operating Officer, Emirates NBD. "As Emirates NBD forges ahead with its digitisation agenda, we look forward to progressively expanding our range of WhatsApp based services to deliver a unified, digital experience for our customers.”

Suvo Sarkar, Senior Executive Vice President, Head of Retail Banking and Wealth Management, Emirates NBD, said: “With customers increasingly turning to online and mobile banking services, Emirates NBDs’ Chat Banking via WhatsApp solution builds on our commitment to make banking easy and intuitive. WhatsApp is a simple, reliable and private way to talk to anyone in the world, which will lend further convenience to banking with Emirates NBD."

Evans Munyuki, Senior Vice President, Chief Digital Officer, Emirates NBD said: “Emirates NBD is consistently innovating to find new ways to engage with our growing customer base whilst expanding our digital distribution network enabling our customers to find us using their channels of choice. We are excited about offering and rapidly expanding our WhatsApp services to further enable continuous, immediate and safe conversations with our customers.”

To subscribe to this service, customers are requested to SMS ‘WhatsApp’ to 4456 using their registered mobile number or alternatively they can subscribe through Mobile or Online Banking.

Emirates NBD's digital transactions are rapidly growing year-on-year with over half of the bank's customers actively using mobile and online banking regularly. With close to a million and half followers on social media, Emirates NBD remains the only financial institution from the Middle East to claim a spot in the top 20 ranking in the 'Power 100 Social Media Rankings' compiled by The Financial Brand.

The bank’s relentless efforts to drive multichannel transformation has received global recognition, with Emirates NBD being adjudged ‘The Innovator’ in the Middle East by Global Finance 2018 Innovators Awards, as well as ‘Best Digital Bank-UAE’, ‘Best Integrated Consumer Banking Site-UAE’, and ‘Best Consumer Digital Bank-UAE’ by Global Finance World’s Best Consumer Digital Banks in the Middle East Awards 2018.

-Ends-

About Emirates NBD
Emirates NBD is a leading banking Group in the region. As at 31st December 2018, total assets were AED 500.3 Billion, (equivalent to approx. USD 136 Billion). The Group has a significant retail banking franchise in the UAE and is a key participant in the global digital banking industry, with over 90 per cent of all financial transactions and requests conducted outside of its branches. The bank was declared the Most Innovative Financial Services Organization of the Year at the 2017 BAI Global Innovation Awards.

The bank currently has 230 branches and 1069 ATMs and SDMs in the UAE and overseas and a large social media following, being the only bank in the Middle East ranked among the top 20 in the ‘Power 100 Social Media Rankings’, compiled by The Financial Brand. It is a major player in the UAE corporate and retail banking arena and has strong Islamic Banking, Global Markets & Treasury, Investment Banking, Private Banking, Asset Management and Brokerage operations.

The Group has operations in the UAE, the Kingdom of Saudi Arabia, Egypt, India, Singapore, the United Kingdom and representative offices in China and Indonesia.

The Group is an active participant and supporter of the UAE’s main development and community initiatives, in close alignment with the UAE government’s strategies, including financial literacy and advocacy for inclusion of People with Disabilities under its #TogetherLimitless platform. Emirates NBD Group is a Premier Partner and the Official Banking Partner for Expo 2020 Dubai. For more information, please visit: www.emiratesnbd.com 

For further information on Emirates NBD, please contact:
Ibrahim Sowaidan
Senior Vice President
Head - Group Corporate Affairs
Emirates NBD
Telephone: +971 4 609 4113 / +971 50 6538937
e-mail: ibrahims@emiratesnbd.com 

Tricia Kaul 
asda’a bcw; Dubai, UAE
Tel: 971-4-4507600; Fax: 971-4-4358040
Email: Tricia.Kaul@bcw-global.com 

jerusha sequeira | account manager
asda’a bcw
o: +971.4.4507.678 | m: +971.56.658.8060
www.asdaa-bcw.com
www.bcw-global.com 
www.arabyouthsurvey.com 

© Press Release 2019

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