Muscat: Since its inception 30 years ago, BankDhofar has maintained a pioneering position, and has become one of the most trusted brands among the Banking sector in the Sultanate. This achievement was possible through strategic planning employing the best technologies, international processes, and practices.

Commenting on that, Ahmed Said Al Ibrahim, Chief Operating Officer at BankDhofar said: "BankDhofar is one of the prominent brands in the banking sector. Being the second largest bank in market share, we have played a crucial role, in shaping the Banking and financial landscape of the Sultanate. We believe that our customer's satisfaction is the reflection of our success. Therefore, we have focused in our journey on creating unparalleled customer experience through our customer touchpoints including branches and digital banking channels."

Around the Clock Convenient Banking Experience 

Providing a convenient banking experience has always been the top priority for Bankdhofar since its inception, putting technology and innovation at the core of its strategy to improve the experience of its customers. Customers may conduct their transactions at ease and around the clock through the highly-secured and user-friendly digital banking channels. BankDhofar's, award-winning, Mobile Banking App offers a wide range of exclusive services. The services include; instant transfer to any bank in the Sultanate, cardless cash, mobile top-up for all telecom providers in the Sultanate, increasing daily withdrawal limit to OMR 5,000, Instant International money transfer service with Western Union, among other services. 

Through Internet Banking, BankDhofar provides several features for retail and corporate customers. Additionally, BankDhofar customers may access the financial services through a wide network of ATMs and CDMs around the Sultanate. The Bank launched Cardless ATM Banking Services using mobile. The first of its kind service in the world enables customers to conduct ATM transactions easily only by using their mobile numbers. Additionally, with the user-friendly IVR system, BankDhofar customers can enroll and avail for their banking services very easily and in a fast-paced manner. 

Along with the services provided over BankDhofar's digital channels, BankDhofar customers may conduct their payment transactions conveniently through BankDhofar cards with the 'Tap & Go' feature. This feature allows customers to pay on the go for shopping, traveling, or for any payments. The cards are highly secured and come with an RFID protection card and cover. BankDhofar credit cardholders may benefit from the Rewards Program and enjoy holidays, travel, shopping, and a better lifestyle for free. Every time they use BankDhofar’s credit cards, they earn points which may be redeemed at various shopping outlets, restaurants, cafes, health clubs and spas.

Revamped Branches Providing the Best Customer Experience

With its prime locations, BankDhofar exerts its efforts to enhance the overall customer experience and journey by revamping several branches across the Sultanate. The top-notch revamped branches are designed to provide convenient banking experience to the customers, reflecting the traditional Omani culture of hospitality. Placing customer experience as the heart of the design the BankDhofar branches affords customer with privacy, hospitality and a personalized experience. 

The bank has also introduced Drive-Thru Banking Services with the aim of providing state of the art services that ensure utmost convenient banking experience. The first of its kind service in the Sultanate enables customers to conduct transitions without stepping out of their car, including; cash deposit and withdrawal, cheque deposit, instant debit card issuance, bank transfers, and request for account statements. The service is now available in Al Seeb Town branch and is planned to expand across other branches. 

To enhance customers' banking experience, BankDhofar branches at Muscat International Airport, Muscat Grand Mall, Mall of Muscat, Falaj Al Qabail, Sur- City Centre, and Salalah Gardens Mall serve the customers for extended working hours till 9 pm.   

Employees' Talent Development for Best Customer Experience

BankDhofar strongly believes in continuous training and talent development of its staff to best serve the customers. Thus, the Bank provides various training and development courses through its Performance Academy. Equipped with state-of-art facilities, Performance Academy includes classrooms where training sessions are conducted, a library full of resources, and Computer labs. Additionally, intending to equip its employees with the required skills to best serve the customers, the academy includes a mock branch where employees are trained and they go through real experience. BankDhofar, through the academy, aims to make training available to all its employees through its branch network across Oman. Certified online learning and development courses will be available for the staff of BankDhofar across different regions.

BankDhofar is considered one of the best banks in the region, with a strong presence in Corporate Banking, Retail Banking, Treasury, and Project Finance. The Bank caters to customers’ needs and requirements and sets the standard for the best customer experience within the banking industry in the Sultanate through innovative products and creative solutions. Following best international banking practices, provision of outstanding customer experience, in addition to its commitment to community development and contribution to the growth of the national economy, has placed BankDhofar at the top of the list of best banks in the region. BankDhofar has a reputation of commitment, foresight and solid growth. The Bank has maintained a high level of Omanisation ratio and strives to offer Omani nationals with sound career and development opportunities. 

To learn more, check-out BankDhofar pages on social media; Facebook ( www.facebook.com/BankDhofar ), Twitter (@BankDhofar), Instagram ( www.instagram.com/BankDhofar ), or visit the official website www.BankDhofar.com  or contact the call centre 24/7 on (+968) 24791111 for inquiries.

-Ends-

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