Dubai, United Arab Emirates: Arabian Automobiles, the flagship company of the AW Rostamani Group and the exclusive dealer for Nissan in Dubai, Sharjah and the Northern Emirates, is proud to reveal that its Service Advisor and Parts Executive enjoyed dominant wins across the board during the Nissan Middle East Regional Skills Contest, underpinning the company’s stringent customer care and service standards.
Ganesh Nair was awarded the gold medal for Nissan Service Advisor Excellency Competency Awards (NISAC) and also received recognition for all 3 categories — Best in Vehicle Receiving, Best in Telephone Handling, and Best in Delivery. While the gold was awarded to Yezdi Kheshwalla for Nissan Parts Executive Competency Award (NIPEC) where he was also recognized as Best in Telephone Handling category. Their wins are reflective of the company’s diligence to enhance the customer journey and experience and providing the highest level of customer satisfaction in service and parts across the GCC.
Sharad Dubey, Director of Aftersales at Arabian Automobiles, commented: “Taking part in this contest and gaining these wins is yet another badge of pride for us that emphasizes our commitment to quality to exceed customer expectations and ensure their satisfaction. We are grateful for the efforts of the team in helping us achieve our mission of being the pinnacle in customer service within the region, and would like to thank the winners for granting the company yet another vote of confidence due to their contributions in maintaining customer happiness.”
The event recognised and award Nissan Frontline Brand Ambassadors from its National Sales Companies (NSCs) across the Middle East, by evaluating their competence and skills during the contest. Once again, Arabian Automobiles has established itself as the brand of choice for its incredible service, its focus on customer requirements and delivered value and promises to ensure high customer satisfaction while consistently maintaining business growth.
About Arabian Automobiles Company
Arabian Automobiles Company (AAC) is the flagship company of AW Rostamani Group. With 50 years in the business, AAC is one of the leading automotive dealers in the GCC and exclusive distributor for Nissan, INFINITI and Renault vehicles in Dubai and the Northern Emirates. Arabian Automobiles is looking back on 50 years of excellence and passion, and forging ahead with its vision to enrich customer lives and remain the trusted automotive brand of choice.
Arabian Automobiles became the first automotive company in the UAE to be awarded the prestigious ‘Dubai Quality Gold Award’ by Dubai Economy in May 2017. In the same year, INFINITI won ‘Best Performing Brand’ in the automotive category of the Dubai Service Excellence Scheme; an accolade previously won by Nissan in 2016 and Renault in 2015. In 2015, Arabian Automobiles received the Mohammed Bin Rashid Al Maktoum business award for most outstanding performance and in 2013 it became the first private company in the UAE to be inducted into the prestigious Palladium Balanced Scorecard Hall of Fame for strategy execution. Arabian Automobiles Company is currently the holder of Nissan Motor Company’s ‘Global Nissan Aftersales Award and is the only Nissan distributor to have won the award for ten years in a row.
Across its Dubai and Northern Emirates network, Arabian Automobiles operates:
- 11 new vehicle sales showrooms of Nissan, 6 new INFINITI centers and 4 new vehicle sales showroom of Renault
- 6 certified pre-owned car facilities
- 24Hrs Service Center at Ras Al Khor, Dubai
- Central Logistics Centre at Dubai Industrial City
- 16 service centres
- 90 minute Express Service
- 14 spare parts outlets
- Arabian Automobiles is ISO 9001, ISO 14001 and OHSAS 18001 certified.
© Press Release 2018