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Abu Dhabi - FGB, one of the leading banks in the UAE, has won the"Most Innovative Service Provider" title at the 2015 MENA IR Insurance Awards. The ceremony was held at The Ritz Carlton Hotel in DIFC, Dubai,and the awards were judged by an independent panel of industry experts from around the world.
The sixth annual awards ceremony, hosted by MENA Insurance Review Magazine, was held to celebrate top-performing organisationsfrom across the MENA insurance industry, which delivered exceptional customer service and innovative product development over the past year.
Girish Advani, Head of Personal Banking at FGB, said: "Innovation is key to gaining that important competitive edge in a very crowded marketplace. Throughout 2014 we worked hard to differentiate ourselves with the launch of severalfirst-of-a-kind solutions, which over 20,000 new customers enrolled in during the year. Being named 'Most Innovative Service Provider' is testament to our vision to 'Be First' for customers, and we will continue to deliver innovativeproducts and services which meet our customers' needs."
Technology is playing an important role in FGB's abilityto bring innovation to the market and enabledthe bank to launch the UAE's first e-insurance platform for motor, travel, home and life insurance in 2014.The e-platformallows customers to purchase insurance coverage whenever they want, wherever they are, without upfront documentation.
Girish Advani added: "In recent years consumers in the GCC have become accustomed to the ease and intuition of digital interaction, and want the same experience from banks and insurers. With greater focus on policyholder rights, consumer risk awareness and increased disclosure, we're transforming our service delivery channels and giving customers the flexibility that they want."
During 2014, the bank also launched a campaign in association with the Dubai Gold and Jewellery Group throughout the 2014 Dubai Shopping Festival, to raise awareness about the importance of home contents insurance. The initiative included complimentary jewellery and home contents insurance coverup to AED 70,000, for 6 months.
For the travel season, FGB Insurance offered UAE residents complimentary worldwide, Schengen-compliant multi-trip travel insurance via online enrolment. FGB also launched JeevanNivesh, a single premium plan with a fixed term of three years from the Life Insurance Corporation, achieving record sales worth USD 100 million (AED 367.31 million) in less than eight weeks from releasing the product to the market.
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About FGB
As a major leading Bank in the UAE, FGB had Shareholder Equity of AED 34.1 billion as of December 31st, 2014 making it one of the largest equity based Banks in the UAE.Established in 1979 and headquartered in Abu Dhabi, UAE, the Bank offers a full range of financial services to business and consumer sectors throughout an extensive network of branches across the UAE. Internationally, FGB has branches in Singapore and Qatar, representative offices in India, Hong Kong, Seoul and London and a subsidiary in Libya.
Today, FGB is recognised as a world-class organisation committed to maximising value for shareholders, customers and employees as it focuses on delivering banking products and services that meet client needs and support the UAE's dynamic economy. In line with its commitment to excellence the Bank continues to invest significantly in people and technology to provide superior service standards. FGB was named the 'Best Bank in the United Arab Emirates' and 'Best Wealth Management Firm' at the Banker Middle East Industry Awards 2014. It was also ranked as the 8th most powerful company in the Arab World in Forbes' 'Top 500 companies in the Arab World' list. FGB was also recently recognised as an "Employer of Choice" at the GCC Best Employer Brand Awards 2014 and has been honored in the SME Banking Sector category of the inaugural Enterprise Agility Awards.
For media inquiries, please contact:
Ghaleb Zeidan
Weber Shandwick MENA
Phone: + 971 50 778 2286
Fax: + 971 2 449 4833
Email: GZeidan@webershandwick.com
Hiba Haddad
Weber Shandwick MENA
Phone: + 971 56 1679577
Fax: + 971 2 449 4833
Email: hhaddad@webershandwick.com
Jennifer Cain
Weber Shandwick MENA
Phone: + 971 55 4741105
Fax: + 971 2 449 4833
Email: JCain@webershandwick.com
© Press Release 2015
