Helpline was launched yesterday and more than 700 calls have already been answered.
Dubai, United Arab Emirates: In order to provide parents, students and all staff members in private schools in Dubai with an effective and convenient mechanism to address COVID-19 related queries, the Dubai Health Authority(DHA) has launched a dedicated 24/7 back-to-school helpline (800 588).
The launch of this service reinforces the authority’s commitment to provide effective communication channels to the community. It aims to provide community members with timely and accurate health information.
Fatima Al Khaja, Director of the Customer Happiness Department at the DHA said that the all governmental authorities and schools have worked tirelessly to ensure students are welcomed back with enhanced safety protocols and the helpline is a mechanism to provide all stakeholders- parents, students and school staff in private schools in Dubai with timely information and to help provide them with an effective and convenient communication channel.
Al Khaja said that the helpline will provide information related to precautionary methods to avoid COVID-19. It will also provide information on all the precautionary measures and protocols that private schools in Dubai have adopted in accordance with the Supreme Committee for Crisis and Disaster Management and in cooperation with the Knowledge and Human Development Authority.
Last week DHA organized a workshop in the presence of 400 medical and administrative staff which focussed on standards that school clinics need to adhere to, the role of a dedicated health and safety employee in schools to ensure follow-up, monitoring and compliance of all standards. The workshop also reinforced school health standards and protocols, preventative and precautionary measures that must be followed and emphasised on safety and quality of healthcare.
Al Khaja wished all students a happy, positive and healthy welcome back-to-school and advised all parents and children to follow all precautionary measures in the school environment and after school as well.
For further information, please contact:
Kamakshi Gupta and Noor Nazzal
Communications Analysts- Media Dept.
Dubai Health Authority
klgupta@dha.gov.ae nnnazzal@dha.gov.ae
+9714 2197455
About the Dubai Health Authority:
The Dubai Health Authority (DHA) was created, in June 2007, by Law 13 issued by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, Ruler of Dubai, with an expanded vision to include strategic oversight for the complete health sector in Dubai and enhance private sector engagement.
Prior to the establishment of the DHA, the Department of Health and Medical Services, which was established in 1973, was the functioning authority that almost exclusively focused on health service delivery.
In May 2018, H.H Sheikh Mohammed, issued Law No. (6) of 2018 of the DHA. The new Law further enables the DHA to achieve its objectives including regulating medical services in Dubai, enhancing competiveness and transparency, improving medical services and products based on international best practices and achieving the sector’s objectives according to approved strategic plans.
H.H Sheikh Mohammed also issued Decree No. 17 of 2018 establishing subsidiaries of the DHA: the Dubai Healthcare Corporation and Dubai Health Insurance Corporation to further enhance healthcare services in Dubai and enable DHA to fulfil its responsibilities and obligations.
Three new strategic sectors were also added as part of the decree; they include Strategy and Corporate Development, Health Regulation, and Shared Support Services.
In addition to overseeing the health sector for the Emirate of Dubai, the DHA also focuses on providing services through DHA healthcare facilities including Latifa, Dubai, Rashid and Hatta Hospitals, its 12 primary healthcare centres, 17 medical fitness centres and its 6 specialty centres.
For more information, visit DHA’s website: www.dha.gov.ae
© Press Release 2020
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