PHOTO
28 May 2017
British Airways passengers in the Middle East have been offered refunds after flights to and from London were cancelled at the weekend as a result of a global computer system failure, an airline spokesperson told Zawya in a statement on Sunday.
British Airways said a power supply issue was to blame for the glitch which led to the grounding of flights at Heathrow and Gatwick, London’s two biggest airports, Reuters reported on Saturday.
Flights between London and Dubai International Airport, the region’s busiest airport, were impacted and some departures and arrivals were still being cancelled on Sunday.
“We are continuing to work hard to restore all of our IT systems and are aiming to operate a near normal schedule at Gatwick and the majority of services from Heathrow on Sunday,” a BA spokesperson told Zawya in an email statement on Sunday.
“We are extremely sorry for the huge disruption caused to customers throughout Saturday and understand how frustrating their experiences will have been. We are refunding or rebooking customers who suffered cancellations on to new services as quickly as possible and have also introduced more flexible rebooking policies for anyone due to travel on Sunday and Monday who no longer wishes to fly to/from Heathrow or Gatwick,” the statement added.
London's Heathrow Airport said on Sunday it expected further delays and cancellations of BA flights on Sunday and told passengers not to travel to the airport unless they were rebooked on other flights, Reuters reported.
"All passengers whose flights were cancelled yesterday should not travel to the airport today unless they have already rebooked onto another flight," the airport said in a statement.
BA’s chairman and chief executive officer Alex Cruz said there had been no evidence of any cyber attack involved in the disruption, Reuters reported.
Thousands of passengers were left queuing for hours in departure halls at the airports on Saturday, on what is a busy public holiday weekend in the United Kingdom.
Terminals at Heathrow and Gatwick became jammed with angry passengers, with confused BA staff unable to help as they had no access to their computers, according to passengers interviewed by Reuters.
© Zawya 2017
British Airways passengers in the Middle East have been offered refunds after flights to and from London were cancelled at the weekend as a result of a global computer system failure, an airline spokesperson told Zawya in a statement on Sunday.
British Airways said a power supply issue was to blame for the glitch which led to the grounding of flights at Heathrow and Gatwick, London’s two biggest airports, Reuters reported on Saturday.
Flights between London and Dubai International Airport, the region’s busiest airport, were impacted and some departures and arrivals were still being cancelled on Sunday.
“We are continuing to work hard to restore all of our IT systems and are aiming to operate a near normal schedule at Gatwick and the majority of services from Heathrow on Sunday,” a BA spokesperson told Zawya in an email statement on Sunday.
“We are extremely sorry for the huge disruption caused to customers throughout Saturday and understand how frustrating their experiences will have been. We are refunding or rebooking customers who suffered cancellations on to new services as quickly as possible and have also introduced more flexible rebooking policies for anyone due to travel on Sunday and Monday who no longer wishes to fly to/from Heathrow or Gatwick,” the statement added.
London's Heathrow Airport said on Sunday it expected further delays and cancellations of BA flights on Sunday and told passengers not to travel to the airport unless they were rebooked on other flights, Reuters reported.
"All passengers whose flights were cancelled yesterday should not travel to the airport today unless they have already rebooked onto another flight," the airport said in a statement.
BA’s chairman and chief executive officer Alex Cruz said there had been no evidence of any cyber attack involved in the disruption, Reuters reported.
Thousands of passengers were left queuing for hours in departure halls at the airports on Saturday, on what is a busy public holiday weekend in the United Kingdom.
Terminals at Heathrow and Gatwick became jammed with angry passengers, with confused BA staff unable to help as they had no access to their computers, according to passengers interviewed by Reuters.
© Zawya 2017
