|29 January, 2020

Three60 Communities establishes Customer Excellence and Happiness Center in UAE

New center forms part of company's corporate Get Wonky program and is aimed at delivering the highest service standards to customers

Mohammed Alsharaf, COO, Eltizam

Mohammed Alsharaf, COO, Eltizam

  • Establishment also aligns with national program for happiness and well-being in the UAE

Three60 Communities, a subsidiary of Eltizam Asset Management Group and leading service provider in quality and innovative community management across the UAE and Sultanate of Oman, has unveiled its new Customer Excellence and Happiness Center in Dubai and Abu Dhabi. The move aligns with the company’s Get Wonky program that focuses on customer happiness, with the Center’s primary goal being to resolve customer issues in a happy environment to ensure timely and favorable resolutions that suit all concerned parties.

Services provided by the Customer Excellence and Happiness Center are available throughout the UAE in order to maintain seamless operations across the country. The centers also provide an ideal platform for customers to provide feedback and recommendations for further improvements, enhancing experiences in communities under the umbrella of Three60, and creating policies, programs and services that contribute towards a more positive and happy community.

Alan Rowlands, General Manager, Three60 Group, UAE and Oman, said: “As one of the region’s largest and most qualified community management companies, constantly achieving customer happiness is our top priority. This new Center has been established in accordance with the national program for happiness and well-bring in the UAE and will contribute towards happy communities throughout our entire scope of operations.”

He continued: “At Three60 Communities, we take full responsibility for every aspect of a real estate development. Our ambition is to provide every resident and client with world-class services and ultimately provide a community where they can live, work and play in the happiest environment possible. The launch of the new Center is the latest stage in our efforts to enhance our services even further and we look forward to months and years ahead as we continue to meet and surpass the expectations of our valued customers. We are pleased to see the results of our 2019 efforts have led to higher customer satisfaction levels, especially in our UAE communities.”

Mohammed Alsharaf, Chief Operations Officer, Eltizam Asset Management Group, added: “By operating based on the core objective of achieving customer happiness, Three60 Communities has consistently set a benchmark for all companies under Eltizam Asset Management Group and we are excited to see how the new Centre will benefit our customers and enhance our services over the duration of 2020 and beyond. Happiness is also an important pillar of Eltizam’s ‘Get Wonky’ program as it strives to make an impact on the communities in which we operate, and we will continue to provide the very best levels of services in line with international standards and retain the highest levels of customer satisfaction.”

The Customer Excellence and Happiness Center will be overseen by the company’s Community Management Team, while a dedicated Special Happiness Committee has also been formed with the main objective being to ensure customer happiness across all communities in which the Group operates.


For further information, please contact:
Orient Planet Group (OPG)
Tel:  +971 4 4562888
Email: media@orientplanet.com
Website: www.orientplanet.com 

© Press Release 2020

Disclaimer: The contents of this press release was provided from an external third party provider. This website is not responsible for, and does not control, such external content. This content is provided on an “as is” and “as available” basis and has not been edited in any way. Neither this website nor our affiliates guarantee the accuracy of or endorse the views or opinions expressed in this press release.

The press release is provided for informational purposes only. The content does not provide tax, legal or investment advice or opinion regarding the suitability, value or profitability of any particular security, portfolio or investment strategy. Neither this website nor our affiliates shall be liable for any errors or inaccuracies in the content, or for any actions taken by you in reliance thereon. You expressly agree that your use of the information within this article is at your sole risk.

To the fullest extent permitted by applicable law, this website, its parent company, its subsidiaries, its affiliates and the respective shareholders, directors, officers, employees, agents, advertisers, content providers and licensors will not be liable (jointly or severally) to you for any direct, indirect, consequential, special, incidental, punitive or exemplary damages, including without limitation, lost profits, lost savings and lost revenues, whether in negligence, tort, contract or any other theory of liability, even if the parties have been advised of the possibility or could have foreseen any such damages.

More From Press Releases