ITC’s Customer’s Happiness Centres will be closed during the official holiday on Wednesday, December 1st, 2021 and will resume working on Sunday, December 5th, 2021. Customers may continue to apply for ITC’s services online using ITC’s website: www.itc.gov.ae, Darbi website and app and Darb app. Additionally, customers may contact the unified Service Support Centre of the Department of Municipalities and Transport on 800850 or Taxi Call Centre: 600535353 around the clock.
Surface parking spaces will be free of charge during the holiday starting from Wednesday, December 1st, 2021 until 7:59 AM on Saturday, December 4th, 2021. Additionally, the Mussafah Industrial area parking lot M18 will be free of charge during the official holiday.
ITC calls upon the public not to park their vehicles in prohibited areas and not to block the traffic flow. ITC also urged the public to adhere to the regulations regarding the resident permit parking spaces from 9:00 PM to 8:00 AM.
Darb Toll Gate System
ITC announced that Darb toll gate system will be free of charge during the official holiday starting Wednesday, December 1st, 2021. Toll gate charges will resume on Saturday, December 4th, 2021 during the usual peak hours from 7:00 AM to 9:00 AM, and from 5:00 PM to 7:00 PM.
Public Transport Services
As for public transport services during the holiday, public bus services timings in Abu Dhabi, Al Ain City and Al Dhafra Region will follow the Friday schedule.
Public ferry services between Jebel Al Dhanna Port and Dalma Island and between Saadiyat and Al Aliah Islands will operate according to their current schedule.
For further details on said services, please refer to www.itc.gov.ae or contact the Service Support Centre of the Department of Municipalities and Transport on its toll-free number: 800850 or use “Darbi” application.
Public transport users are requested to follow the precautionary measures while using buses or ferries. Furthermore, using the Darbi application is recommended to check trip timings and to avoid waiting in the stations.
About the Integrated Transport Centre in Abu Dhabi:
The Integrated Transport Centre (ITC) has been established pursuant to the law issued by H.H. Sheikh Khalifa bin Zayed Al Nahyan, in his capacity as the ruler of the Emirate of Abu Dhabi, on November 2016, in amendment of Law no. 19 of 2006 regarding Taxi regulation in the Emirate of Abu Dhabi. ITC is affiliated with the Department of Municipalities and Transport and is supervised by it.
ITC is the responsible entity for operating public transport and managing parking spaces, traffic monitoring centres, axle weights stations, logistical facilities of freight surface transport and roads sector according to the approved transport plans in which improves the quality of services offered in the sector. In addition to supporting the efforts dedicated by Abu Dhabi Government to accomplish a balanced and comprehensive development that nurtures an intelligent, integrated and sustainable transport sector in the Emirate of Abu Dhabi.
For more information or inquiries, please contact:
Chief Media Coordinator - Media Affairs Division
Integrated Transport Centre in Abu Dhabi
© Press Release 2021