ITC is implementing the Abu Dhabi Toll Gate System on four gates located at the four main bridges in Abu Dhabi City: Sheikh Zayed Bridge, Sheikh Khalifa Bridge, Al Maqta Bridge and Musaffah Bridge. The toll fees will be calculated according to the vehicle’s licence plate number.
DMT and ITC indicated that monthly payments for each vehicle will be limited to AED 200 for the driver’s first vehicle, AED 150 for the second vehicle and AED 100 for the third and each additional vehicle. Exemptions are limited to one vehicle per applicant.
The Toll Gate System is applied to company vehicles at the same cost but with no daily or monthly maximum limit fees.
Additionally, DMT and ITC stated that the exempted categories exempt from paying the toll fees are Senior Emiratis, People of Determination, limited-income Emiratis and Emirati retirees.
Senior Emiratis, by law, refers to Emiratis who are 60 years old or above. Senior Emiratis may apply for the exemption request by visiting one of ITC’s Customer Happiness Centres and presenting the Emirates ID and vehicle’s registration card. The exemption is limited to one vehicle registered under the applicant’s name.
People of Determination
People of Determination can apply for the exemption request by visiting one of ITC’s Customer’s Happiness Centres and presenting their Emirates ID, People of Determination Card issued by the Ministry of Community Development or Zayed Higher Organization for People of Determination and their vehicle registration card. The vehicle may be owned by the applicant or a first or second degree relative. The exemption is limited to one vehicle only.
Emiratis who meet the terms and criteria specified by the concerned entities to be categorised as limited-income earners may apply for exemption request by visiting one of ITC’s Customer Happiness Centres and presenting their Emirates ID, a document that proves being a limited-income earner and their vehicle registration card. The exemption is limited to one vehicle only.
Emirati retirees who meet the terms and conditions determined by the concerned entity in the UAE, can apply for the exemption request by visiting one of ITC’s Customer Happiness Centres and presenting their Emirates ID and vehicle registration card. The exemption is limited to one vehicle registered under the name of the applicant.
All of the mentioned exemptions are valid for one year and may be renewed according to the terms and regulations set by ITC.
As for the exempted vehicles, ITC stated that Taxis licensed in Abu Dhabi, towed vehicles, public buses, school buses registered in the Emirate of Abu Dhabi, public buses with 26-seaters or more, electric vehicles, the General Directorate of Abu Dhabi Police vehicles, Ministry of Interior vehicles, other Emirates Police vehicles, ambulances, Armed Forces vehicles, Civil Defence vehicles and motorbikes will all be exempted from paying the toll fees.
In order to facilitate the registration process in Abu Dhabi Toll Gate System, ITC has created free accounts for all Abu Dhabi-registered vehicles. Each driver received an SMS with his/her account details and were requested to activate their accounts. In case the SMS is lost, the public can contact ITC’s Call Centre on 80088888.
As for vehicles registered outside Abu Dhabi Emirate, ITC urges drivers to register before the end of the test period and to activate their accounts in order to avoid violations.
The Abu Dhabi Toll Gate System is expected to impact society positively by reducing traffic and encouraging the use of alternative modes of transport, such as carpooling, thus reducing the use of individual vehicles. That is in addition to utilising technology in traffic management and creating an intelligent and sustainable system that supports Abu Dhabi’s efforts to become a smart city.
Additionally, the Abu Dhabi Toll Gate System also encourages the public to plan for their trips and select the most suitable times to travel. It also helps to preserve the roads’ infrastructure and sustainability, in turn improving the transport sector’s efficiency and the quality of life in Abu Dhabi.
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© Press Release 2019