Commenting on this achievement, Mr. Declan McCluskey, Managing Director of Hertz UAE, said, “We are proud to see our customers’ ranking us on Rentalcars.com as their favourite car rental service provider in the UAE. We take humble pride in this recognition, knowing that our best-practice and commitment to quality and customer service are acknowledged.”
“We work hard to ensure the highest levels of customer satisfaction at par with global standards, and this ranking is testament to the investment in our varied fleet of quality vehicles and the ongoing training we perform with our associates. This reflects our innovative approach to doing business by offering a outstanding experience to our customers,” he added.
Mr. Richard Smith, Head of Supplier Relationships MENA/ APAC regions at Rentalcars.com, said, “We are delighted that Hertz UAE once again raised the bar and achieves our customer favourite recognition for all airport locations. This award is purely based on our customer’s responses and recognizes the quality of the product and also the highest levels of service throughout their car rental experience.”
“We recognize that it’s a huge team effort but to get such a clear sweep in so many key locations is unprecedented. From the beginning of our partnership it has been clear that quality and service have to be at the heart of what we do, and the Hertz team have truly embraced this vision,” he added.
Hertz UAE has won a number of other awards – it was also chosen as the best car rental company in the Middle East by business travellers from across the region. Hertz UAE won the Superbrands Award from 2010 to 2016 consecutively endorsing the intrinsic strength of Hertz UAE and its brand value. Hertz also won MENA Travel Awards in 2013 and 2014 in the ‘Best Car Rental – International Brand, Middle East and North Africa’ category.
Hertz, the world’s number one car rental company, celebrates 100 years in business in 2018. Since its establishment in 1918, Hertz is a worldwide leader with the largest vehicle rental network and global footprint with over 8,800 locations in more than 150 countries. Hertz is recognised as the leading airport car rental brand in over 69 major airports in Europe, North America, Latin America, Australia and New Zealand.
Al Futtaim celebrates 25 years as the Hertz franchise operator in the UAE. Since operations began in 1993, Hertz UAE have retained market leadership by diversifying business operations and product portfolios to anticipate market needs. This is reinforced with the continued investment in the Hertz UAE values, both from a branding perspective and helping drive up excellence in customer service standards. Hertz UAE currently manages over 12,000 vehicles on fleet.
About HERTZ UAE
Hertz UAE, a part of the Al-Futtaim Automotive Group, one of the region’s longest established and renowned business groups. Since operations began in 1993, Hertz UAE have retained market leadership by diversifying business operations and product portfolios to anticipate market needs.
Entrepreneurship and rigorous customer focus has enabled Al-Futtaim to grow its business by responding to the changing needs of the customers and societies in which it operates. Hertz is one of the largest purchasers of vehicles in the UAE, managing over 12,000 vehicles on fleet.
Hertz offers a 360-degree approach to services which include short term rentals, long term leasing and managed transportation, which covers all driven transportation and logistics. Hertz UAE currently employs over 406 associates from over 32 different nationalities – reflecting a truly international workforce which responds dynamically to the needs of our diverse client family.
Hertz UAE’s management approach is discipline, commercial awareness, focus and teamwork. The senior management team holding over 120 years of combined experience in rental and fleet management, a pool of 20 highly capable middle managers, a multi lingual 24/7 call centre and the continued investment in employee and customer engagement through all levels of the business, makes a strong impact on operations. For more details, please log on to www.hertz.ae
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© Press Release 2018