HBL UAE enhances customer experience with the launch of 24/7 call center

The state-of-the-art, 24/7 call center will allow Habib Bank customers all over the UAE to gain easy access to information on banking services and account transactions.

  
HBL UAE enhances customer experience with the launch of 24/7 call center
29 July 2015
Newly upgraded call center will allow HBL customers all over the country to gain easy access to information on banking services and account transactions
Dubai - As part of its continued efforts to offer a world-class service to customers, Habib Bank Limited (HBL) UAE today launched the second phase of its inbound call center to provide a more secure,efficient and fully interactive platform for its customers to access the bank's services.

The state-of-the-art, 24/7 call center will allow Habib Bank customers all over the UAE to gain easy access to information on banking services and account transactions, and will address customer enquiries through multiple channels including voice calls and emails.

"The upgraded call center is a further demonstration of HBL's commitment to provide the bestservice possible to our customers," said Afaque Majeed, Officiating Regional General Manager at HBL. "As a customer-driven bank that prides itself on its service excellence and which constantly seeks innovative ways to improve convenience for both existing and prospective customers, HBL recognizes the importance of ensuring that our services are in step with the growing needs of customers and their increased level of sophistication. Fitting out our call center with the latest technology solutions is a natural step forward in our effort to enhance the customer experience."

"The new call center will operate 24 hoursa day, 7 days a week, and will allow customers to access their accounts and other banking services in a fast and convenient way while facilitating speedy resolution of their inquiries and issues," he added.

The HBL call center is staffed by a dedicated team of trained professionalsand offers a comprehensive array of agent- and IVR-based services to both individual and corporate customers, ranging from Balance Enquiry, Transaction Queries, Mini Statement, and E-Statement and SMS Registrations, to Card Activation, Card Blocking, Card PIN Generation, and Internet Banking Troubleshooting.

HBL UAE is the largest bank in Pakistan and in 1967 became one of the first foreign banks to open a branch in the UAE. Since then, HBL has provided a wide range of personal, corporate and private financial products and services to customers through its branches in Dubai, Abu Dhabi, Al Ain and Sharjah.

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About HBL UAE
HBL UAE (Habib Bank Limited) is the largest bank in Pakistan and in 1967 became one of the first foreign banks to open a branch in the UAE.  Since then, HBL has provided a wide range of personal, corporate and private financial products and services to customers through its branches in Dubai, Abu Dhabi, Al Ain and Sharjah.

Overall, HBL has a domestic network of more than 1,500 branches, with an additional 48 outlets located in 25 countries including Bahrain, Belgium, France, Netherlands, Oman, Singapore, Turkey, UK and USA.

For more information on their range of solutions, please call 600 522 228, send an email to help@hbl.ae, or visit www.hbl.ae.

For further information, please contact:
Farah Ibrahim
TRACCS
Tel: +9714 3672530
TRACCS Media Hotline: +97150 9448389
Email:farah.ibrahim@traccs.net

© Press Release 2015

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