Emirates Islamic enhances digital leadership by launching the first branch with Interactive Teller Machines

Interactive teller machine offers extended branch hours, enhanced services with a human touch

Emirates Islamic enhances digital leadership by launching the first branch with Interactive Teller Machines

Dubai:  Emirates Islamic, one of the leading Islamic financial institutions in the UAE, today announced the launch of its first branch with Interactive Teller Machine (ITM) at City Centre Mirdif, marking a new milestone in the bank’s digitisation journey aligned with its customer-centric philosophy.

The ITMs will offer convenient banking and payment solutions that will allow customers to seamlessly carry out a variety of transactions as well as apply for new products on their own. Marking a first for Emirates Islamic, the new branch will be equipped with two ITMs that offer customers a personalised banking experience via a video personal teller.

The ITM, developed by US-based NCR, the global leader in consumer transaction technologies, will offer banking services at extended hours at the City Centre Mirdif branch. The ITM elevates the traditional ATM experience by incorporating a real time video connection that enables customers to interact with a teller, similar to a branch experience, with extended timings.  In addition, it offers significantly enhanced services with a human touch, including the option to use Emirates ID to conduct transactions such as encashment or deposit of multiple cheques and enquiries about accounts, in addition to cash deposit and withdrawal.

Farid Al Mulla – Deputy Head of Consumer Banking and Wealth Management, Emirates Islamic, said: “As a digital leader in the Islamic banking sector, Emirates Islamic consistently makes strategic investments in technological solutions that enhance our front-end and back-end banking operations, in line with our ongoing digital transformation journey. By offering self-service options, video teller services, and extended working hours, we are confident our new branch with Interactive Teller Machines at City Centre Mirdif will enable us to cater to a greater number of customers with enhanced efficiency and best-in-class service.”

Emirates Islamic is a digital frontrunner among peers in the Islamic banking sector, with a long-term commitment to bring banking innovation to UAE customers. Following on from being the first Islamic bank in the UAE to offer all three major wallets –Apple Pay, Google Pay and Samsung Pay – Emirates Islamic became the first Islamic bank in the world to introduce WhatsApp Banking for its customers.


About Emirates Islamic:

Emirates Islamic (DFM: EIB), part of Emirates NBD Group, is one of the fastest growing banks in the UAE. Established in 2004 as Emirates Islamic Bank, the bank has established itself as a major player in the highly competitive financial services sector in the UAE.

Emirates Islamic offers a comprehensive range of Shari’a-compliant products and services across the Personal, Business and Corporate banking spectrum with a network of 58 branches and 210 ATMs/CDMs across the UAE. In the fast-growing area of online and mobile banking, the bank is an innovator, being the first Islamic bank in the UAE to launch a mobile banking app and offer Apple Pay, as well as being the first Islamic bank in the world to launch Chat Banking services for customers via WhatsApp.

Emirates Islamic has consistently received local and international awards, in recognition of its strong record of performance and innovation in banking. The bank was awarded ‘Best Islamic Bank” in the UAE in 2018 by Global Finance and ‘Best Islamic Banking Brand’ by Global Brands Magazine. Emirates Islamic also claimed the ‘Best Mobile Banking app’ award, and the ‘Best Islamic Card’ for its Emarati Credit Card at the Banker Middle East Product Awards 2018. In 2019, the bank won the ‘Human Resources Development’ award from the Emirates Institute for Banking and Financial Studies, and Service Olympian Award for ‘Most Improved Website’. In addition, Emirates Islamic was named ‘Most Innovative Islamic Bank’ by Islamic Finance News, and its Kunooz Savings Account was named ‘Best Banking Product’ by Global Banking & Finance Review.

As part of its commitment to the UAE community, the Emirates Islamic Charity Fund provides financial aid to those in need, with a focus on food, shelter, health, education and social welfare contributions.

For further information please visit www.emiratesislamic.ae 

Or please contact:
Amina Al Zarooni
Media Relations Manager, Emirates Islamic
Tel: 971 4 4397430; Mob: 971 56 6405080
Email: AminaAlZarooni@emiratesislamic.ae
Tricia Kaul | Batoul Al Beitouni
asda’a bcw, Dubai, UAE
Tel: 971-4-4507600, Fax: 971-4-4358040
Email: Tricia.Kaul@bcw-global.com  | Batoul.AlBeitouni@bcw-global.com 

© Press Release 2020

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