Manama: Bahrain Islamic Bank (BisB) systems faced a technical issue on Sunday, September 26, which led to system malfunctions in the Bank’s ATMs, digital platforms and BenefitPay application. The IT team were able to rectify the issue and resume operations across all banking services in less than 12 hours.
BisB was keen to immediately notify customers of this emergency glitch, informing them through the bank’s social media channel and its text messaging service that the issue has been resolved and services have become available once more.
BisB emphasized that the temporary outage of some of its services was not in any way a result of any cyber-attacks, as has been erroneously exchanged by certain unprofessional and haphazard social media posts. The Bank reassures its customers that it takes information security very seriously and will continue to strive to safeguard its systems and customer records. Furthermore, BisB sincerely apologizes to its customers for any temporary inconvenience caused by the outage and thanks customers for their loyalty and support.
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For further information, please contact
Shaikha Seyadi
Tel: +973 17 592008 Ext. 101
Email: shaikha.seyadi@traccs.net
About Bahrain Islamic Bank (BisB)
Bahrain Islamic Bank (BisB) is the leading provider of Sharia compliant integrated financial solutions in the Kingdom of Bahrain. Since its establishment in 1979 as the first Islamic Bank in the country and the fourth in the GCC, BisB has pioneered the country’s Islamic finance industry and has paved the way in digital transformation to enhance the customer experience and elevate the standards of banking in the Kingdom.
BisB’s competitive edge lies in its approach to simplifying customer’s money matters; the Bank leverages on its Bahraini values to offer an optimal customer experience, and deploys state-of-the-art digital platforms and innovative product and services to enable simpler, faster and hassle-free banking transactions.
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