Avaya Envisions The Future Of Life-Saving Healthcare Technologies

Avaya appeals for partners as it sets out its smart city vision for provisioning next-generation emergency healthcare

Avaya Emergency Services

Avaya Emergency Services

Dubai: Avaya Holdings Corp. [NYSE: AVYA] is appealing to emergency services organizations and device manufacturers to share in its vision for the future of life-saving emergency healthcare technologies.

To be explained at the upcoming EENA Conference taking place in Dubrovnik, Croatia, from April 10-12, this vision involves, among other innovations, the creation of next-generation emergency response technologies, such as connected automated external defibrillators (AEDs). By fitting the devices with sensors and having them directly connected to public safety answering points (PSAPs), these technologies could become dramatically more effective for saving lives.

“When it comes to AEDs specifically, currently all we have is apps that point you towards the closest defibrillator wherever you are. But the devices aren’t connected. There’s no way of telling, ahead of time, whether or not they’re functioning. What’s more, the people who are most likely to use these devices – normal citizens who happen to be in the area where an emergency takes place – aren’t trained in how to use them,” said Markus Bornheim, Practice Lead – Public Safety and Emergency Services, Avaya International.

“To address this, the idea is for the devices to be connected to local emergency response communications systems. This way, they can send status updates on battery life, on routine checks, and on the status of the device when it is in active use, with prompts such as ‘AED housing opening’ and ‘panels loaded’. This gives PSAP agents full visibility over the resources at their disposal, while also enabling them to guide members of the public through the process of operating the device.”

As envisioned by Avaya, such a system would be connected to PSAP agents via the Avaya Intelligent Experiences (IX) communications platform, which enables organizations to integrate their own hardware and applications with Avaya’s unified communications and contact center capabilities, and is already being used by governments across the world for emergency response services. With this in mind, Avaya is appealing to application developers, government organizations, and AED manufacturers to explore partnership opportunities that could create the next generation of these life-saving devices.

These calls for collaboration on life-saving technologies come as many countries around the world, ramp up their ability to provide faster and easier methods of communication with emergency services.

Avaya is working with governments around the world on trialling and deploying emergency services solutions that enable the integration of features such as location-based emergency call routing, policy-based emergency call routing and video calling. In Portugal, 112 services can now receive, interpret and respond to messages sent through eCall thanks to Avaya technology. And in the United States, Avaya communications solutions are the first to provide location discovery for devices and place that data into a national Next Generation 911 (NG911) repository.


About Avaya
Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at www.avaya.com

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Media Contact
Vernon Saldanha
Procre8 (on behalf of Avaya)
+971 52 288 0850

© Press Release 2019

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