UAE poll shows best and worst performing digital services in the country

The survey was conducted “to ensure transparency” and provide efficient digital services within the UAE government


DUBAI: The UAE’s Ministry of Interior has been named as the best performing government entity in terms of digital services, Vice President and Prime Minister Sheikh Mohammed Bin Rashid Al Maktoum announced on Friday.

The survey of 55,000 service users highlighted the best and worst performing government departments in the UAE, based on their digital services.

The Ministry of Education was deemed the worst performing, while the Federal Tax Authority came in second.

Meanwhile, the second best performing of the 30 entities evaluated providing 1,300 digital services, was the Federal Authority for Identity and Citizenship (ICA), followed by the Ministry of Foreign Affairs and International Cooperation, then the Ministry of Climate Change and Environment, and in fifth, the Ministry of Community Development.

Sheikh Mohammed said the survey was conducted “to ensure transparency” and provide efficient digital services within the UAE government, as part of a “whole-of-government digitization.”

The remaining three underperformers were the Securities and Commodities Authority, then the General Pension and Social Security Authority and the Ministry of Energy and Infrastructure.

The Dubai ruler added that underperforming departments will be given 90 days to improve their services before a reevaluation.

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