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|16 January, 2019

Marriott looks to reboot loyalty plan after cyber attack

Marriott unveils new brand name for its loyalty program Marriott Bonvoy

Marriott International Inc will relaunch its loyalty program under a new brand name, the company said on Wednesday, as it seeks to undo the damage to its name from a massive cyber attack that led to millions of customer records being stolen.

The world's biggest hotel chain said the new brand, Marriott Bonvoy, will replace the existing loyalty programs – Marriott Rewards, The Ritz-Carlton Rewards and Starwood Preferred Guest - integrating the three brands into one name, with the launch on Feb. 13.

The company, which owns the Ritz-Carlton and St. Regis luxury hotel brands, disclosed earlier this month that fewer than 383 million customer records were stolen in a cyber attack on its Starwood Hotels reservation system.

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Marriott has phased out the Starwood reservations database after it acquired the hotel chain for $13.6 billion in September 2016. The hack began in 2014, a year before Marriott offered to buy Starwood.

(Reporting by Ankit Ajmera in Bengaluru; Editing by James Emmanuel) ((ankit.ajmera@thomsonreuters.com; within U.S. +1 646 223 8780, outside U.S. +91 80 6749 3067; Reuters Messaging: ankit.ajmera.thomsonreuters.com@reuters.net))

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