|06 February, 2020

Digitisation of RTA projects achieves 87% of Smart Dubai targets

The department seeks to enrich customers’ and employees’ experiences with digital services

Image used for illustrative purpose. RTA Dubai to use big data to analyze customer reviews, needs to achieve higher customer’s satisfaction rating and happiness. Dubai Media Office Twitter Account.

Image used for illustrative purpose. RTA Dubai to use big data to analyze customer reviews, needs to achieve higher customer’s satisfaction rating and happiness. Dubai Media Office Twitter Account.

DUBAI - The digitisation of Roads and Transport Authority, RTA, services has clocked 87 percent of Smart Dubai targets aimed at achieving 100 percent Digitisation of Dubai Government entities by 2021.

The achievement of this high rating is credited to the sustained and consistent efforts of internal teams to deliver on the targets of a plan charted by RTA in coordination with Smart Dubai. Results achieved are being assessed on a quarterly basis. Remedial plans are being hatched to ensure the drive is on course to realise the objectives set. The teams are attentive to public feedback, analysing inputs and taking measures to tackle gaps detected during the delivery of digital services.

RTA’s Smart Services Department tends to hold workshops with the concerned departments to follow-up and analyse digital achievements made to verify compatibility with Smart Dubai targets. The department seeks to enrich customers’ and employees’ experiences with digital services, be it through the virtual assistant (Mahboub) on the website, paper robot, or the smart app (S’hail).

The introduction of such creative initiatives will keep pace with the leadership governing the transformation of Dubai into a digital city in all its services.

© Copyright Emirates News Agency (WAM) 2020.

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