PHOTO
New facilitybuilds on success of company's eService programme,which now sees 95% of wasl property and land renewals conducted online.
Dubai, UAE:wasl properties, a subsidiary of wasl Asset Management Group, has announced the launch of its Smart Centre. Opening for business in conjunction with UAE Innovation Week - which runs fromNovember22-28 - the new facility aims to continue the outstanding success of wasl's eService programme, which since its implementation four months agonow sees 95% of property and land renewals conducted online.
"We are extremely excited about the launch of our new Smart Centre, which is wasl's latest innovation to achieve outstanding performance and high levels of customer satisfaction in Dubai's real estate sector. It is a tangible manifestation of our vision and strategy to improve the provision of swift, convenient and transparent services to customers,"said Zainab Mohammed, CEO Property Management and Marketing, wasl properties.
wasl's Smart Centre will see its eServices taken to the next level, with the launch of the centre enabling the company to manage all of wasl's leasing transactions and processes through online services. The facility is considered the first and only dedicated centrethat conducts leasing for property and land related transactions utilising smart services and will build on the company's accomplishments in progressively moving online.
Operating 24 hours-a-day and seven days a week, wasl's Smart Centre will facilitate online real estate transactions, including lease renewals, maintenance requests, tenantprofile updates, parking requests, NOC requests, violations registration, complaints registration, official letter requests and payments.The company says that the centre fulfills two maingoals; the first to maximise customer convenience and the second to play an important role in Dubai'sambition to be a Smart City that links vital services through the use of smart devices accessed via high-speed wireless internet connections.
"wasl's Smart Centre forms part of our broader goal to be an instrumental force in supporting the inspired vision of His Highness Sheikh Mohammad Bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, which aims to transform Dubai into a world-beating Smart City. It was an obvious decision to open the facility to coincide with the UAE Innovation Week, when the very best of the country's technological advances will be celebrated," added Ms. Mohammed.
Sincethe full implementation ofits eServices, wasl has been enhancing the service to a greater operational capacity so that customers can access more transaction processes through their electronic and mobile devices and without the need to be physically present at any of wasl's offices. Such has been the success of the programme that today 95% of tenant and land lease renewals areconductedonline through the eServices portals - a significant achievement in view of the company's portfolio of nearly 35,000 residential units and 5,200 plots of industrial land.The introduction of wasl's eServices has seen the average number of monthly online transactionsrelated to property at around 2000, with the number of transactions for land half that figure.
"wasl has been a pioneer in adopting information technology innovations for Dubai's real estate sector, which is an industry that is underpinning the continued growth of the city. Our new Smart Centre is helping this growth by being a dedicated facilitythat handles and processes a comprehensive array of property transactions online, providing a swift and hassle-free service to our customers," added Ms. Mohammed.
-Ends-
About wasl Asset Management Group
wasl Asset Management Group, one of the largest real estate management companies in Dubai, was established by the Dubai Real Estate Corporation (DREC) in 2008 to oversee the management of its assets and grow its real estate portfolio. Through its three subsidiaries; waslproperties, wasl hospitality and dubai golf; wasl operates in various real estate, lifestyle, leisure, hospitality, and business sectors. wasl's main objective is to strengthen Dubai's position as the premier hub to live and work in and at the same time be the ultimate destination for tourists. For further information please visit:www.wasl.ae
About wasl properties
A subsidiary under wasl Asset Management Group, waslproperties manages an extensive real estate portfolio of over 25,000 residential and commercial properties within the emirate of Dubai. wasl also provides a full range of services in property leasing, facilities management in the leasehold and freehold markets, Owners Association Management services and technical services. Call centre operations provide customer support services to tenants around the clock.
© Press Release 2015
