Dubai, 26 June 2008: TNT prevails as this year's winner of the prestigious "Middle East Call Centre Awards 2008". An event to announce the winners was held at the Crowne Plaza Hotel in Dubai, which was sponsored and organized by INSIGHT - the leading dedicated Call Centre Professional Service Organization in the Middle East region.
"Entry qualification into the "Middle East Call Centre Awards" is both vigorous and demanding, therefore reaching 'nomination' status in itself is a laudable achievement and one that recognizes a benchmark of solid performance in the region," comments Bryan Moulds, Country Manager, UAE on the win.
Finalists for 3 years running, TNT with the help of some recent technology investments, has finally attained recognition as winners of the 'Middle East Call Centre Awards 2008'. "Winning this award has reinforced our staff dedication and motivation in striving to be the best in delivering value to our customers. This award truly reveals the commendable work and beliefs of the TNT team and its commitment and dedication in serving customers and exceeding their expectations by delivering the ultimate customer experience", added Bryan.
The nominations for the Call Centre Awards 2008 came from across the region and from a diverse range of industries covering finance, telecoms, courier services, insurance and transport. Entrants included both large local organizations and internationally recognized conglomerates, which saw TNT up against the likes of BUPA, DHL, Salik and Arab National Bank to claim the award.
Some of the criteria assessed included Strategy, key performance, measurements (internal/external), systems, technology, values, vision, remuneration, incentives, staff engagement, initiatives, engagement, loyalty, satisfaction, customer experience, recruitment processes, development, CSR and what actually differentiates TNT Call Centre making them stand out from the crowd. Once qualified, the Call Centre is audited by an independent commission who will ultimately decide the outcome.
INSIGHT, the award organizer are founders of the Call Centre star rating system, in addition to the prestigious annual "Middle East Call Centre Awards" and have been serving the region for over 13 years. Insight is internationally recognized with global industry accreditation bodies ICMI, CIAC.
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About TNT
TNT provides businesses and consumers worldwide with an extensive range of services for their mail and express delivery needs. Headquartered in Amsterdam, TNT offers efficient network infrastructures in Europe and Asia and is expanding operations worldwide to maximize its network performance. TNT serves more than 200 countries and employs more than 161,500 people. Over 2007, TNT reported €11 billion in revenues and an operating income of €1,192 million. TNT is listed on the Amsterdam stock exchange. The company recognizes its social responsibility, and has formed partnerships with the United Nations World Food Programme and the United Nations Environmental Programme to fight hunger and pollution. More information about TNT can be found on its website http://group.tnt.com.
About TNT's express division
TNT's express division is one of the world's leading business to business express delivery services providers. It delivers 4.4 million parcels, documents and pieces of freight a week to over 200 countries using its network of over 2,331 depots, hubs and sorting centers. The division operates over 26,760 road vehicles and 47 aircraft and has the biggest door-to-door air and road express delivery infrastructure in Europe.
TNT's express division employs over 75,000 staff worldwide. It is the first organisation to have achieved global recognition as an Investor in People. The division reported revenue of €6.5 billion in 2007. The operating income was €599 million, up 7% compared to 2006. Visit the TNT express division online: http://www.tnt.com/express
For further information, please contact:
Ammar Tobba
GCI Group
Dubai
UAE
Telephone: +9714 331 0331
Email: ammar.tobba@gcidubai.com
© Press Release 2008
