Topping the list of InterContinental Hotels Worldwide!
Muscat: 20 July, 2006: The Al Bustan Palace InterContinental Muscat famed for its lavish surroundings and world class service industry accolades; has been awarded "Best in Class" for its excellence in several hotel specific fields. These awards highlight the Al Bustan Palace's exceptional performance, standing out from the rest of the Intercontinental Hotels worldwide!
The Intercontinental Hotels Group utilises a system of performance rating referred to as "GSTS" (Guest Satisfaction Tracking Survey). This system is an unbiased assessment of a hotel's performance, rated by guests and mystery shoppers. A random sample of the results are then processed by Taylor Nelson Software (USA) and translated into real world statistics to indicate the Best performers globally and benchmark the performance.
General Manager of the Al Bustan Palace InterContinental Muscat and Director of Operations (Oman) Mr. Antonio Zamora said: "We are absolutely delighted at this achievement. It is an indication of our drive for excellence and our commitment to continually improve our services and facility."
From over 37 hotels and resorts sampled in Europe Middle East and Africa region, the Al Bustan Palace was chosen by guests as the "most likely to be recommended", and received the top awards for "breakfast and food service", "room service - quality and speed", "attractiveness of the lobby", "cleanliness of common areas" and "hotel safety and security".
The Al Bustan Palace InterContinental Muscat also received second place awards for "TV channels and movie options", "attitude of staff", and "cleanliness of guest rooms".
Mr. Zamora added: "These 'Best in Class' results are an inspiring result to our team here at the Al Bustan. It is a rating from our Guests that holds great weight and merit. We aim to be recognised for our service and surroundings that set us apart and make a stay at the Al Bustan Palace a unique and memorable experience."
The Al Bustan Palace Intercontinental Muscat can proudly boast this recognition that clearly identifies them as a truly world class luxury hotel, adding these accolades to their highly Omanised professional employees and excellent facilities.
To experience the majesty of the Al Bustan Palace InterContinental Muscat, and to witness the fine service and excellence, visit the Al Bustan Palace or call 24799666.
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About InterContinental Hotels Group
InterContinental, Crowne Plaza and Holiday Inn hotels across the region can be booked with toll-free calls to the InterContinental Hotels Group Middle East Central Reservations Office in Bahrain (80000 880), Egypt (0800-4433322), Jordan (0800-22666), Kuwait (473 2100 ext 6233), Lebanon (01 426-801 - ask operator to connect to 866 866 7556), Oman (800 777 999), Pakistan (00800 909 971234) Qatar (0800 971234), Saudi Arabia (800 897 1465), and the UAE (800 4642).
InterContinental Hotels Group PLC of the United Kingdom [LON:IHG, NYSE:IHG (ADRs)] is the world's most global hotel company and the largest by number of rooms. InterContinental Hotels Group owns, manages, leases or franchises, through various subsidiaries, more than 3,500 hotels and 535,000 guest rooms in nearly 100 countries and territories around the world (www.ichotelsgroup.com). The Group owns a portfolio of well recognised and respected hotel brands including InterContinental Hotels & Resorts, Crowne Plaza Hotels & Resorts, Holiday Inn Hotels and Resorts, Holiday Inn Express, Staybridge Suites, and Candlewood Suites, and also has a controlling interest in Britvic, the second largest soft drinks manufacturer in the UK. InterContinental Hotels Group offers information and reservations capability on the Internet - www.intercontinental.com for InterContinental Hotels & Resorts, www.crowneplaza.com for Crowne Plaza Hotels & Resorts, www.holiday-inn.com for Holiday Inn hotels, www.hiexpress.com for Holiday Inn Express hotels, www.staybridge.com for Staybridge Suites by Holiday Inn hotels, and www.candlewoodsuites.com for Candlewood Suites, and for the Group's rewards programme, www.priorityclub.com For the latest news from InterContinental Hotels Group, visit our online Press Office at www.pressoffice.ihgplc.com
For further press information please contact:
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Contact:
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Press Release 2006
