LONDON UK,  5th  FEBRUARY  2007, Spescom DataVoice MENA has announced additional enhancements to its recording solutions for Avaya Communication Manager platforms. 

Spescom DataVoice is extending its recording solutions to provide industry-leading bulk centralized IP recording for encrypted environments. Avaya IP telephony customers will be able to enjoy and benefit from previously unavailable functionality - bulk centralized recording, support for encrypted communications, network topology independence, CTI recording enhancements and more.   

The company has also designed a recording solution enhancement that will make it significantly more affordable for its customers to license Avaya CTI and to reap the benefits of CTI-enabled Avaya recording.  

Franois Visagie, product manager, Spescom DataVoice, says that Avaya, the global leader in Contact Centre and Enterprise Communication solutions, offers IP telephony systems that provide the best of both worlds in terms of functionality and affordability.  

"Recording vendor solutions typically include IP packet capturing (sniffing) as the standard means to record IP telephony conversations," says Visagie.  

"Although inherently simple and affordable, it is very difficult to provide CTI benefits with 'sniffing' solutions and they are also at risk of malfunctioning when network reconfiguration takes place. Most tellingly, however, they are unable to record encrypted communications, which is the de facto standard in today's Avaya Communication Manager environments. Although encryption could be disabled, customers rightly do not favour this."

The DataVoice solution has been developed as an integrated suite of software-only products which can be deployed on single or multiple platforms according to the end-user's needs. This suite provides voice and screen recording as well as agent performance management and speech analytics. Moreover, the full benefits of this business solution can be acquired without the need for costly expenditure on additional servers or operating systems.  This is due to the fact that multiple DataVoice applications readily co-exist on the same platform.

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About Spescom
Spescom, a Proudly South African company, is a multi-national technology innovator with direct operations in  the US, UK and South Africa.

The group is publicly listed on the JSE Limited (Spescom  Ltd).

Spescom is an information and communications technology company focused on the various aspects of enterprise content management.

The group provides products and solutions to connect to the network economy, as well as enterprise software to manage information and knowledge. 

Specifically, Spescom supplies solutions in the areas of access network; enterprise information management; multimedia transaction recording;  broadcast; and customer contact centres.

Spescom DataFusion, the group's contact centre operation is a certified Avaya Platinum business partner. This is a distinction reserved for select enterprises with proven world class technical expertise and customer service.  

Spescom markets its products worldwide through appointed partners and distributors under the eB brand for its enterprise software, and the  DataVoice brand for its multimedia transaction recording solutions. DataVoice is marketed internationally by London based Spescom Limited UK. 

eB is sold by US based Spescom Software Inc.   

Spescom's global customer base consists of multi-national organisations including leading enterprises in the utilities, telecommunications,  transportation, financial, banking and insurance sectors.

Worldwide, customers include :  Eskom, Blake & Associates, Nedcore, Auto & General, IBM, First National Bank, Wesbank, Cell C, Old Mutual, Direct Axis, ICG, Siemens, National Bank of Dubai, Telecom Austria, Lloyds TSB, National Bank of Kuwait, Dubai Police, WHSmith, Network Rail (Railtrack); City of Lancaster,Aker Kvaenrner, Bechtel, Pan American Energy, Lloyds Register, Caterpillar, Colorado Springs Utilities, Entergy, Ameren UE, Constellation Energy Group, Seabrook, Telkom SA, Vodacom, MTN, Grintek & Econet

For more information on Spescom, please visit www.spescomsoftware.com and www.spescom.com

For further information contact:
Gerhard Taljaard
Spescom DataVoice
Tel:+ 44 (0) 1628 820863
Fax:+ 44 (0) 1628 820869
Mob:+ 44 (0) 791 717 0043 
Email: gtaljaard@spescom.com
www.datavoice.spescom.com  

© Press Release 2007