Manama, Kingdom of Bahrain: Bahrain Institute of Banking and Finance (BIBF) today hosted International expert Ron Kaufman in an executive level workshop on service leadership.
This workshop "Uplifting Customer Service and Building Service Cultures" was held to a sell-out audience at Bahrain's Crown Plaza Hotel Convention Centre in Manama.
It attracted a wide variety of professionals across all fields both in the public and private sectors across the GCC.
Opened by BIBF Director Mr. Garry Muriwai, he set the scene for the day explaining why BIBF saw a service culture approach as vital to organisations. Mr. Muriwai specifically thanked Tamkeen as the Strategic partner of the event, as well as AB Communications and Chandal as event organizers and PR, Social Media Club and ehutool as social media partners, Alayam Newspaper and Gulf-Insider as media partners, and Bahrain Association of Banks as associate partner.
The service leadership Workshop provided an outlook on some of the most relevant revolutionary approaches for knowing how to build an uplifting service culture for sustainable competitive advantage.
The workshop consisted of various lectures given by International expert Ron Kaufman who is the world's leading educator and motivator for uplifting customer service and building service cultures, rated one of the "Top 25 Who's Hot" Speakers around the Globe & a New York Times Best seller of his book "Uplifting Service".
Participants learned proven strategies, best practice, case studies and techniques to build and reinforce a superior service culture
The lectures helped participants to build alignment with each other, embrace a common service vision and commit to take strong action as role models for superior service.
In summing up the highly successful event Ron Kaufman commented "The people of Bahrain clearly understand the importance of stepping up their service in our competitive world. Especially in challenging economic times, building an Uplifting Service culture is the key to sustainable advantage with customers and with colleagues."
About Bahrain Institute of Banking and Finance (BIBF):
BIBF has an important role to play in supporting the financial sector of Bahrain. BIBF continues to support all the financial institutions in Bahrain in the development of a world class people for the sector. BIBF does this by providing the highest quality of assessment, education, training and development in the region and ensuring that we deliver internationally accredited courses and programs.
Since its inception in 1981, BIBF has grown from 450 participants mainly from within the Banking sector to over 18,000 participants largely within the financial services industry. BIBF delivers training and development solutions across all major business disciplines including Accounting and Finance; Banking; Insurance; Islamic Finance; Information Technology; Management and Leadership expertise. BIBF also has a major emphasis in Academic and Executive development.
BIBF has an international footprint having delivered programmes in regions such as Asia Africa and the wider Middle East, and educating over 50 different nationalities here in Bahrain. Our faculty are highly qualified and of diverse nationalities which not only brings diversity in thinking but passion in enriching the participant experience
BIBF offers a significant variety of programmes including well over 200 morning courses (Public programmes); tailor made offerings based on organisational needs (Special Offerings); specialised programmes taught by external market specialists (External programmes); and Professional qualifications / Degree programs in partnership with leading international organisations.
About Ron Kaufman:
Ron Kaufman is the world's leading educator and motivator for uplifting customer service and building service cultures.
Rated one of the "Top 25 Who's Hot" speakers by Speaker Magazine, Ron presents powerful insights and global best practices from working with clients on every continent for more than 20 years. His energetic keynote speeches and workshops have inspired millions.
Ron is author of "Uplifting Service! A Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet" and 14 other books on service, business and inspiration. He is also the founder of "UP! Your Service", a company that enables organizations to build uplifting service cultures and enjoy a sustainable advantage.
About Tamkeen:
Tamkeen was established in August 2006 as part of Bahrain's national reform initiatives and Bahrain Economic Vision 2030, and is tasked with developing Bahrain's private sector and positioning it as the key driver of economic development.
Tamkeen's two primary objectives are: 1) Fostering the creation and development of enterprises, and 2) Providing support to enhance the productivity and growth of enterprises and individuals.
Under each of those objectives, a number of mechanisms and programmes have been identified based on detailed studies of the labour market to identify current and future gaps for individuals and enterprises and how to address them.
As of December 2011, Tamkeen has injected more than BD 166 million into the private sector through its programmes, targeting over 100,000 Bahrainis and enterprises.
Moreover, it has made in excess of BD 166 million available through its financing portfolio, and enabled over 3,000 Bahrainis find employment, and more than 1,000 enterprises to participate in leading local, regional, and international trade fairs and exhibitions.
In 2012, Tamkeen plans on launching more than 20 new initiatives. These programmes range from training aimed at developing human capital - whether students, employees, employers, or job seekers - to match acquired skills to market requirements, and other programmes which enhance the productivity of individuals through promoting awareness of successful practices in the private sector. For enterprises, Tamkeen provides professional consulting services to raise their performance, and facilitates access to financing to bridge the enterprise financing gap. In addition, Tamkeen is also leading other national initiatives which enhance investments in Bahrain.
Tamkeen's funds come from 50% of the fees collected from the Labour Market Regulatory Authority.
For further information please contact:
Chris Carston
Marketing and Communications Manager
Tel: +973 178 15538
Email: chris.carston@bibf.com
For more information about our programmes, please call:
Marketing Communications department
Tamkeen
Telephone: 17383326 / 17383327
Fax: 17382352
e-Mail: support@tamkeen.bh
Website : www.tamkeen.h
http://www.facebook.com/TamkeenBahrain
http://twitter.com/TamkeenBahrain
http://www.youtube.com/TamkeenBahrain
© Press Release 2012
