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Dubai, United Arab Emirates: Leading Dubai-based 3rd party logistics provider RSA Logistics received the Gulf Customer Experience Award for delivering outstanding customer experience through innovation and business impact at the Gulf Customer, Digital and Employee Experience Awards. His Excellency Mr. Ali Ibrahim, Deputy Director General at the Department of Economic Development in Dubai, presented the award to RSA Logistics at the event held on 18th January 2017 at Jumeirah Creekside Hotel.
RSA Logistics received the award for creating a high-value product through its On-site logistic services. Through this service the 3PL specialists deliver inventory visibility and accuracy at the sites of manufacturing and trading customers who own their own facilities. The objective is to optimise the customers’ supply chains to achieve higher productivity and growth. This supports the UAE government’s vision for the manufacturing sector to raise its overall GDP contribution from 11 per cent to 25 per cent by 2025 – a move to balance out the market volatility caused by the oil and gas sector. RSA’s winning strategy for delivering effective on-site services is applying their expertise in people, process and technology across the sites.
The Gulf Customer Experience Awards celebrate and recognise the very best in Customer, Digital and Employee Experience across a broad spectrum of industry sectors and multiple categories. The Awards aim to support organisations and businesses as a vehicle for sharing best practice and for promoting continuous improvement, learning and personal development. RSA Logistics was competing against the region's most prominent companies from diverse industries and was judged by a panel on the basis of business benefits delivered, innovation and creativity in solution development, effective implementation, customer engagement and management, and the resultant exceptional customer experience.
Abhishek Ajay Shah, Co-founder and Managing Director, RSA Logistics said, “Having won the Gulf Customer experience award gives us added confidence in the delivery of our services, and reinforces the trust our customers place in us. We strive to continually augment our practices and provide seamless services to our customers to ensure the end results exceed their expectations. For this we give tremendous credit to our team who resolutely support our organizational goals.”
About RSA Logistics:
RSA Logistics is a multi-award winning third-party logistics provider based in Dubai, with global alliances that help extend its reach to every corner of the world. The company offers storage and 360-degree supply chain solutions, including distribution, transportation, and international freight. RSA’s clients hail from a diverse portfolio of industries that include automotive, power generation, petrochemicals & chemicals and food & beverage. RSA further deploys its expertise by offering on-site logistics to companies that operate their own warehouses – bringing sophisticated and tailor-made people, process and technology solutions to the client’s doorstep.
The company’s headquarters are strategically located between Jebel Ali Port and Al Maktoum International Airport in Dubai South, providing the ideal infrastructure for its transportation, distribution and international freight service offerings. RSA’s innovative solutions and high-tech value-added services ensure a personalized services like no other for its customers.
In a bid to create a highly specialized service hub in the Middle East for the storage of dangerous goods, RSA partnered with German chemical logistics experts in 2013 and created RSA-TALKE. RSA has also started operations in Kenya and India to further its global presence.
In November 2016, RSA was named Employer of the Year at the Middle East HR Excellence Awards. RSA was awarded 3PL Service Provider of the Year at SCATA 2016, the Excellence in Trade award by Stars of Business 2015, and was ranked No. 9 in the Dubai SME 100 List 2015. For more information, please visit the RSA website at: www.rsalogistics.com
About Gulf Customer Experience Awards:
The Gulf Customer Experience Awards recognise great customer experience across the region with the Finals and Awards Ceremony being the culmination of an engaging and exciting awards journey for all participants.
Due to Digital having an increasing relevance in the Gulf, the Gulf Digital Experience Awards have been designated to give the digital arena the recognition it deserves.
The Gulf Employee Experience Awards are introduced to recognise the hard work, leadership and focus that goes on behind the scenes, out of customers’ view, to ensure not only great customer experience but great business results too.
The Finals and Awards Ceremony, taking place in Dubai on January 18th 2017, being the culmination of an engaging and exciting awards journey for all of the participants
The Finals took place over one day, held in Jumeirah Creekside Hotel.
With live transparent judging and benchmarked feedback reports for all the Finalists, this is an event truly unique to the Gulf!
The Awards aim to support organisations and businesses as a vehicle for sharing best practice and for promoting continuous improvement, learning and personal development.
For Further information contact:
Sharon Fernz- Assistant Manager- Brand & PR
RSA Logistics: Tel: 04 8087449; Sharon.fernz@rsalogistics.com
© Press Release 2017
