Mohamed Fares, managing director of Raya Telecom, a subsidiary of Raya Holding, that has started since last year to build a public data network, announced that the company has completed the most important phase of its services offerings following its competitive strategy. This strategy implies the implementation of the service oriented organization model which is a model that is based on offering value added services matching the fast international development in this area.
Fares added that Raya Telecom enjoys one of the most powerful advantages, being part of Raya Holding which provides it with financial and technical support. The comprehensive scope of the sister companies benefits the company especially in customer service and marketing. In addition, Raya Telecom also relies on an experienced team of professionals, who have acquired practical training in operating and maintaining a data network in the United States this year. Raya Telecom's team members' experience in managing networks and customer service ranges from 5 to 15 years.
Fares further explained that Raya Telecom follows a concise strategic plan to realize this organizational model starting from reliance on accurate market research and study of data networks in several countries and the latest technologies used to designing the network and the best locations to build it suiting the needs of the different sectors of customers in the Egyptian market. Next follows the work system of offering the service which will provide the user with the info at the right time in an efficient and simple way. Fares stressed on the company's direction to offer customer service surpassing the quality of any other company. He assured that the company will commit to a precise work cycle covering the needs of the customers in record time as time factor is one of the fundamental elements of service quality.
Medhat Khalil, chairman and CEO of Raya Holding said that Raya Telecom, is one of the most important offerings of Raya Holding to the Egyptian market this year, as at this phase it is supporting the free Internet model which supports the ministry of information technology and telecommunication's (MCIT's) plan to spread Internet use, DSL, and virtual private networks to customers on the large, medium-sized and small corporate level. In addition to hosting of large company programs and Application Services Providers (ASP). These services are an important addition to the elements of complementary services of the group which supports its direction of regional and international expansion.
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© Press Release 2004
